Product System Requirements and Compatibility Matrix
Before installing Encompass or other products offered by Ellie Mae, verify the system requirements detailed in this document. When installing Encompass, additional third-party applications (such as Amyuni PDF Converter) are installed by the Encompass Installation Manager if the applications are not already on your computer.
System requirements are subject to change as Ellie Mae updates the software to accommodate new features and regulation requirements.
This compatibility matrix provides information about the interoperability of the Ellie Mae suite of products and various components, operating systems, browsers, and other products. Refer to this Legend to understand the Recommended, Supported, Not Supported, and Incompatible designations in the matrices.
Legend
| Key | Meaning |
|---|---|
|
Recommended |
Fully Supported. We recommend this combined platform for the best |
|
Supported |
We support usage of this version and will fix issues that are found. |
|
Not Supported |
We have not tested and do not support usage of this version, |
|
Incompatible |
We have tested this version and it does not work with our solution. |
Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration.
Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing.
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Encompass Consumer Connect
| Encompass Consumer Connect | ||
|---|---|---|
| Desktops & Laptops |
Windows 8.X or higher
|
Recommended |
|
Mac OS X (current version)
|
Recommended | |
| Tablets (in Landscape mode) |
Apple iPad Air running iOS 8.1.1 or higher
|
Recommended |
|
Apple iPad Air 2, iPad mini 2, iPad mini 3, iPad 4 running iOS 8.1.1 or higher
|
Supported | |
|
Samsung Galaxy Tab E tablets running Android 6.0.1 or higher
|
Recommended | |
| Phones | Apple iPhone 6s running on 8.1.1 or higher | Recommended |
| Apple iPhone (6, 6+, 6s+), Apple iPhone 5x, Apple iPhone SE running on 8.1.1 or higher | Supported | |
| Samsung S7 Edge running on Android 6.0 or higher | Recommended | |
|
Samsung Galaxy S6 and Google Nexus 5 running on Android 6.0 or higher Google Nexus 6 running on Android 6.0 or higher |
Supported | |
Encompass
| Encompass | 17.1 | 16.3 | 16.2 | |
|---|---|---|---|---|
| Bandwidth | Internet Speed | A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, per concurrent bandwidth user, available for Encompass at point of ingress/egress. | ||
| CPU |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD |
|
| Memory (RAM) Please note, Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). |
Windows 7
4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8.1 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit |
Windows 7
4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8.1 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit |
Windows 7
4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8.1 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit |
|
| Hard Drive Space | 700 MB or 25% free space, whichever is greater | 700 MB or 25% free space, whichever is greater | 700 MB or 25% free space, whichever is greater | |
| Monitor Resolution | 1024 x 768 or greater | 1024 x 768 or greater | 1024 x 768 or greater | |
| Third-Party Framework | Microsoft .NET 4.0 full framework | Not Supported | Not Supported | Not Supported |
| Microsoft .NET 4.5 full framework | Not Supported | Not Supported | Not Supported | |
|
Microsoft .NET 4.5.2 full framework (minimum); Windows 10 requires .NET 4.6+ |
Supported (Required) | Supported (Required) | Supported (Required) | |
| Citrix | Not Supported | Not Supported | Not Supported | |
| Microsoft Terminal Services | Not Supported | Not Supported | Not Supported | |
| Operating Systems (32-, 64-bit)* | Windows XP SP3 | Not Supported | Not Supported | Not Supported |
| Windows 2003 Server | Not Supported | Not Supported | Not Supported | |
| Windows Vista | Not Supported | Not Supported | Not Supported | |
| Windows 2008 Server | Supported | Supported | Supported | |
| Windows 2012 Server | Not Supported | Not Supported | Not Supported | |
| Windows 7 | Recommended | Recommended | Recommended | |
| Windows 8 | Supported | Supported | Supported | |
| Windows 8.1 | Supported | Supported | Supported | |
| Windows 10 | Supported (for 64-bit) | Supported (for 64-bit) | Supported (for 64-bit) | |
| Application Dependencies | Office 2003 (all) | Supported | Supported | Supported |
| Office 2007 (excluding "Home and Student" edition) | Supported | Supported | Supported | |
| Office 2010 (excluding "Home and Student"; "Starter" editions) |
Supported | Supported | Supported | |
| Office 2013 (excluding "Home and Student" edition) | Supported | Supported | Supported | |
| Office 365 | Not Supported | Not Supported | Not Supported | |
| Office 2016 | Supported | Supported | Supported | |
| Adobe Reader 9.3.3 | Supported | Supported | Supported | |
| Adobe Reader 10 ("X") | Recommended | Recommended | Recommended | |
| Adobe Reader XI | Supported | Supported | Supported | |
| Adobe Reader DC | Supported | Supported | Supported | |
| Browsers | Internet Explorer (7.x) | Not Supported | Not Supported | Not Supported |
| Internet Explorer (8.x) | Not Supported | Not Supported | Not Supported | |
| Internet Explorer (9.x) | Not Supported | Not Supported | Not Supported | |
| Internet Explorer (10.x) | Supported | Supported | Supported | |
| Internet Explorer (11.x) | Recommended | Recommended | Recommended | |
Both 32- and 64-bit versions are supported for all listed Operating Systems unless otherwise noted. Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.
The Analysis Tools setting (located in Encompass Settings) requires Internet Explorer 11.x (or later) only.
Encompass Product & Pricing Service (EPPS)
| Encompass Product & Pricing Service (EPPS) | ||
|---|---|---|
| Browsers | Internet Explorer (7.x) | Not Supported |
| Internet Explorer (8.x) | Not Supported | |
| Internet Explorer (9.x) | Supported | |
| Internet Explorer (10.x) | Supported | |
| Internet Explorer (11.x) | Recommended | |
| Chrome (current version) | Recommended | |
| Microsoft Edge | Not Supported | |
| Mozilla Firefox | Not Supported |