Help & Support for eRecording Submitters

 

 

 

 

 

 

 

To quickly access help and support, use the My Simplifile toolbar Help button and Contact Us button near the top-right corner of the Simplifile application.

Example My Simplifile toolbar

Example My Simplifile toolbar with callouts image

The buttons displayed on the My Simplifile toolbar change based on the functions available on the page. The Help button, Contact Us button, and User menu button appear on all My Simplifile toolbars.

 
 

 

 
 

 

Release Notes

 
 

Training

 

   

Submission Videos

Getting Started Videos

Video iconeCheck Payments

(eCheck Payments)

Video iconManaging Users

(Managing Users)

Video iconNew User Training for Submitters

(New User Training for Submitters)

 
Managing Packages

Video iconCreating a Package

(Creating a Package)

Video iconHow to Resubmit a Rejected Package

(How to Resubmit a Rejected Package)

Video iconPackage Details page

(Package Details Page)

Video iconPackage Status

(Package Status)

Video iconPackages Page

(Understanding the Packages Page)

Video iconRejection Reasons

(Rejection Reasons)

Video iconSubmitting a Package

(Submitting a Package)

Understanding Features

Video iconChange Jurisdiction or Document Type

(Change Jurisdiction or Document Type)

 

Video iconEmail Download Link

(How to Send Email Download Links to External Accounts)

Video iconEstimated Fees

(Estimated Fees)

Video iconeRecording for Notices of Commencement

(eRecording for Notices of Commencement)

Video iconeRecording in California

(eRecording in California)

Video iconeRecording in Santa Barbara, CA

(eRecording in Santa Barbara, CA)

Video iconGenerating and Scheduling Reports

(Generating and scheduling reports)

Video iconJurisdiction Registration Process

(Jurisdiction Registration Process)

Video iconJurisdiction Registration Process for CA

(Jurisdiction Registration Process for CA)

Video iconPayment Accounts

(Payment Accounts)

Video iconPrinting and Downloading Documents

(Printing and Downloading Documents)

Video iconScan Settings

(Scan Settings)

Video iconSearch

(Search)

Video iconUnderstanding Print Scale

(Understanding Print Scale)

Video iconWhat Your Submitter Sees

(What Your Submitter Sees)

Working with Documents

Video iconDocument Types

(Document Types)

Video iconEditing Tools

(Editing Tools)

Video iconIndexing Fields

(Indexing Fields)

Video iconSupporting Documents

(Supporting Documents)

Video iconeRecording Administrator Guide

(eRecording Administrator Guide)

 

IMPORTANT: If you have Simplifile account related questions, email the Client Success Team at simplifile_client_success@ice.com.

IMPORTANT: Interested in learning more about ICE Mortgage Technology products including Simplifile or for escalation of critical issues, email the Client Success Team at simplifile_client_success@ice.com.