Help & Support for eRecording Submitters

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To quickly access help and support, use the My Simplifile toolbar Help button and Contact Us button near the top-right corner of the Simplfile application.

Example My Simplifle toolbar

Example My Simplifile toolbar with callouts image

The buttons displayed on the My Simplilfe toolbar change based on the functions available on the page. The Help button, Contact Us button, and User menu button appear on all My Simplifile toolbars.

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Tip Sheets

Guide

Welcome to Simplifile!

Release Notes

Simplifile Release Notes

Training

One-on-One Training: To schedule a one-on-one training, please email trainer@simplifile.com.
Webinar: New eRecording Users - Join us for a basic overview of the eRecording Process.

Simplifile Videos

Getting Started Videos

Managing Packages Videos

Understanding Features Videos

Working with Documents Videos

IMPORTANT: If you have Simplifile account related questions, email the Client Success Team at simplifile_client_success@ice.com.

IMPORTANT: Interested in learning more about ICE Mortgage Technology products including Simplifile or for escalation of critical issues, email the Client Success Team at simplifile_client_success@ice.com.