Help and support for settlement agents

Published June 23, 2026

Help and support for settlement agents
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To quickly access help and support, use the My Simplifile Toolbar > Help button and Contact Us button near the top-right corner of the Simplifile application. Example My Simplifile Toolbar The buttons displayed on the My Simplifile Toolbar change based on the functions available on the page. The Help button, Contact Us button, and User menu button appear on all My Simplifile Toolbars.

Hot topics How do I get started? Where can I find my loan? Where can I find my document uploads? What if my Closing Documents were downloaded incorrectly?		Tip sheets eClosing with Simplifile tip sheet Settlement agent tip sheet for collaboration with lenders Simplifile account set‑up process
Guide Settlement Agent Guide		Release notes Release notes

Settlement agent and lender videos
Basic Interface Navigation (Collaboration and Post Closing) (Interface Navigation)	Collaboration and Fee Disclosures (Collaboration and Post Closing) (Collaborating on Fee Disclosures)
eClosing with Simplifile (Collaboration and Post Closing) (The eClosing Workflow)	Loan Templates (Collaboration and Post Closing) (Loan Templates)
Managing User - Collaboration & Post Closing (Managing Users)	Post Closing Workflow (Collaboration and Post Closing) (Post Closing Workflow)
Sharing Documents and Messages (Collaboration and Post Closing) (Sharing Documents and Messages)	Simplifile for Settlement Agents (Simplifile for Settlement Agents)
Starting a Loan - Collaboration & Post Closing (Starting a Loan)

Settlement agent and lender videos

Video icon Basic Interface Navigation (Collaboration and Post Closing)

(Interface Navigation)

Video icon Collaboration and Fee Disclosures (Collaboration and Post Closing)

(Collaborating on Fee Disclosures)

Video icon eClosing with Simplifile (Collaboration and Post Closing)

(The eClosing Workflow)

Video icon Loan Templates (Collaboration and Post Closing)

(Loan Templates)

Video icon Managing User - Collaboration & Post Closing

(Managing Users)

Video icon Post Closing Workflow (Collaboration and Post Closing)

(Post Closing Workflow)

Video icon Sharing Documents and Messages (Collaboration and Post Closing)

(Sharing Documents and Messages)

Video icon Simplifile for Settlement Agents

(Simplifile for Settlement Agents)

Video icon Starting a Loan - Collaboration & Post Closing

(Starting a Loan)

IMPORTANT: If you have Simplifile account related questions, email the Client Success Team at simplifile_client_success@ice.com.

IMPORTANT: Interested in learning more about ICE Mortgage Technology products including Simplifile or for escalation of critical issues, email the Client Success Team at simplifile_client_success@ice.com.