Velocify Pulse 26.2 Sandbox Release: Feature Enhancements

Redesigned Manage Users Admin page and all its sub-pages:

• WCAG 2.1 accessibility support - no longer reliant on unsupported AngularJS

• New look and feel​

• Updated pages and subpages:​

  • Main Page (Velocify Admin > Users)​

  • Added "Group" as a searchable column​

  • Options > Distribution Settings, Manage Roles​

  • Distribution Settings > Program Summary, Global Filters, Pipeline Thresholds, Category Caps

VRH Item (VRHI) object and Velocify Timeline now include Dial-IQ outbound call attempts that were made in earnest but did not successfully connect during the contact stage. This update provides a more complete and accurate view of an agent’s total contact attempts within the VRH object.

Supported disconnect reasons include:

• Contact Phone Error

• Contact Phone Busy

• Contact Phone Timed Out

• Contact Phone Invalid

• Agent Disconnected

This enhancement applies only to the VRH Item object and the Timeline widget. These disconnected calls were already captured in the Call Details object and are included in the Sales Manager Dialer History Report.

The Call Recording Transcript page now features a Language Operator Results panel that provides both a conversation summary and sentiment analysis.

• Call Sentiment: Classifies the overall tone of the call as Positive, Neutral, Mixed, or Negative.

• Call Summary: Provides a concise, three-line overview of the entire call.

To ensure accuracy in these insights, transcripts will no longer have PII redacted by default.

If you require PII to be fully redacted in Call Transcripts, you can request this by submitting a support case.

If you don’t currently have access to the Call Recording Transcript feature and would like to enable it, contact your Customer Success Manager.