Published June 25, 2026

Help and support for document builders

 

 

To quickly access help and support, use the My Simplifile Toolbar > Help button and Contact Us button near the top-right corner of the Simplifile application.

Example My Simplifile Toolbar

Example My Simplifile toolbar with callouts image

The buttons displayed on the My Simplifile Toolbar change based on the functions available on the page. The Help button, Contact Us button, and User menu button appear on all My Simplifile Toolbars.

 

 

Release notes

 

Document Builder videos

Video title Simplifile video

Video iconeRecording Process video

(Document Builder for eRecording)

Video iconNotary Setup video

(Notary Setup)

Video iconPaper Recording Process video

(Paper Recording Process)

Video iconSignature Setup

(Signature Setup)

Video iconSubmitting a Package

(Submitting a Package)

Video iconSubstitution of Trustee video

(Substitution of Trustee)

IMPORTANT: If you have Simplifile account related questions, email the Client Success Team at simplifile_client_success@ice.com.

IMPORTANT: Interested in learning more about ICE Mortgage Technology products including Simplifile or for escalation of critical issues, email the Client Success Team at simplifile_client_success@ice.com.