Help and support for document builders

Published June 25, 2026

Help and support for document builders
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To quickly access help and support, use the My Simplifile Toolbar > Help button and Contact Us button near the top-right corner of the Simplifile application. Example My Simplifile Toolbar The buttons displayed on the My Simplifile Toolbar change based on the functions available on the page. The Help button, Contact Us button, and User menu button appear on all My Simplifile Toolbars.

Hot topics How do I get a template changed? Can an indexing field be modified? How do I add a beneficiary? How do I insert a MERS language? How do I get my document out of review?		Tip sheets Simplifile Document editing tools tip sheet Tip sheet for the ink‑sign workflow Tip sheet for the paper delivery workflow
Guide Document Builder Guide		Release notes Release notes

Document Builder videos
Video title	Simplifile video
eRecording Process video (Document Builder for eRecording)	Notary Setup video (Notary Setup)
Paper Recording Process video (Paper Recording Process)	Signature Setup (Signature Setup)
Submitting a Package (Submitting a Package)	Substitution of Trustee video (Substitution of Trustee)

IMPORTANT: If you have Simplifile account related questions, email the Client Success Team at simplifile_client_success@ice.com.

IMPORTANT: Interested in learning more about ICE Mortgage Technology products including Simplifile or for escalation of critical issues, email the Client Success Team at simplifile_client_success@ice.com.

Help and support for document builders

Document Builder videos