File Contacts Tool

The Address Book accesses information from the Business Contacts tool, which includes contact information only for service providers (business contacts). Contacts such as borrowers, co-borrowers, and roles are automatically added during processing of the loan.

1. Open a loan, click the Tools tab, and then click File Contacts.

2. Select a category from the list on the upper portion of the screen, for example Appraiser.

3. On the lower portion of the screen, right-click a contact field.

   • The Business Contacts window opens and displays business contacts associated with the selected contact category. In this example, the window will display a list of appraisers.

4. Select a contact from the list and click Select.

   • The contact information is added to the File Contacts list.

5. As needed, make changes or additions to the data copied from your business contacts. These changes will not affect the source information in the business contacts.

1. Open a loan, click the Tools tab, and then click File Contacts.

2. Select a category from the list on the upper portion of the screen.

3. On the lower portion of the screen, add or update the contact information.

   • The new information is added to the loan and overrides any previously-entered data. For example, if you change the borrower's home phone number, the number is changed wherever it occurs in the loan.

Non-Borrowing Owners Quick Reference Guide

Use the File Contacts tool to add non-borrowing owners to a loan (for example, title-only spouses). Adding an individual as a non-borrowing owner contact places the contact into the correct workflow for disclosures and closing documents. Non-borrowing owner contacts are available as recipients when sending eConsent requests, document requests, eDisclosure packages, and files from the eFolder, and when sending Status Online updates for a loan. And eSigning points are also added to eSignable documents for non-borrowing owner contacts. This options was introduced in the Encompass 18.3 Major Release.

1. Open a loan, click the Tools tab, and then click File Contacts.

2. In the File Contacts header, click the Add icon.

• A Non-Borrowing Owner file contact is added to the end of the File Contacts list. When you click this file contact, a Non-Borrowing Owner contact record displays in the lower panel.

3. In the lower panel, enter the non-borrowing owner’s name, contact information, vesting type, email address, and date of birth.

• Select the checkbox(es) next to the contact fields to indicate that is the contact's preferred method of contact. Click the Preferred Contact (clock) icon to specify the contact's time zone and preferred day and time of day to be contacted.

• The Accept Text/SMS checkbox is enabled when the Cell Phone number is populated and disabled when the Cell Phone number is not populated.

1. Click an Address Book icon associated with a service provider, such as the icon next to the Underwriting Fee field on the Good Faith Estimate.

   • The Business Contacts window opens, displaying contacts associated with the selected category of service provider.

2. Select a contact from the list and click Select.

   • The contact information is added to the loan form and the File Contacts list.

You can also type the name of the service provider on the form. The name will be added to the File Contacts list.