Known Issues

ICE is aware of the following issues and will resolve them with upcoming releases:

• Sandbox Refresh: Priority View assignments are not copied over to their sandbox orgs

• Import/Export: Error message displays and import fails if export file is renamed and imported to the same org. Error message content is inconsistent.

• Tooltip: Help tool tip does not load and an error message displays

• Engagement Progress Bar: Widget does not automatically update in some scenarios. Error message displays if the page is idle for more than 110 seconds

• Call Recordings Widget does not load and displays an error message

• UI Settings (Admin): Save button is inactive unless you enter a value in Call History settings

• Browser Issues:

  • Chrome: Authorization Request fails

  • Firefox: Some elements such as Desired Quantity selector in Pull Blind programs are oversized compared to other browsers

• Disconnecting and reconnecting an org fails in the reconnect step and displays an error message. Workaround is to refresh the page.

• Call Quality Report: Submit button in Call Quality Report (in the HUD) is always gray

• Pull Preview/Blind: If Velocify Search View is missing a mapped object, Pull Preview/Blind does not load as expected

• Salesforce Lightning Design System (SLDS): Salesforce Lightning theme colors not applied to legacy Velocify Sync Status component as VisualForce page

• Batch Calls/Emails:

  • Priority Channels collapse if a batch call or batch email is initiated

  • When disconnecting a batch call, two windows are displayed for the action, instead of one

• Error message should display when reconnecting to the org (after disconnecting from it) fails (Setup->Remote Site Settings).

• Custom related Record Task widget should display data, if applicable