Feature Enhancements

Starting with the Velocify 19.1 April Service Pack release, new reset passwords will satisfy all of the following criteria:

• At least 9 characters long
• Contain all of the following:
  • Number
  • Upper case letter
  • Special character

For example: Pass7!word

When a user clicks the Forgot Password? link on the login page, an email with a new password will be sent to the email address associated with their Velocify login. This reset password satisfies the new password requirements.

Prior to this release, when you clicked the View Printable Report button on a custom report, all the results were displayed on one page. This functionality has been updated to display only the first 100 records to help enhance performance and stability.

For more information on Custom Reports, see Custom Reports: Detailed Review.

Inbound call recording starts when a call is answered. In some rare cases, calls that were taking longer than expected to answer may have missed the recording window. The inbound call recording initiation window has been increased to address this issue.