Velocify LoanEngage 26.1 Major Release: Feature Enhancements

RCS chat menu status icons now display for read messages.

• Timer or Clock Icon: Your message is still in the process of being sent. The chat window doesn’t visually show this state in real time — by the time the message bubble appears, it has already been sent.

• Single Check Mark: Your message has successfully been sent from your device

  

• Double Check Marks: Your message has been delivered to the recipient’s device

  

• Filled (Colored) Double Check Marks: The recipient has read your message

  

These read‑receipt icons are available in RCS chats only, not in standard SMS or MMS messages. If you send a traditional SMS, these icons will not display.

The following Call Transcription updates are available with this release:

• Hyperlink: Transcript now hyperlinked in Lead Add/Edit, Lead Call Summary, and Inbound Call Details pages. Click the View link to open a new browser window and view the transcript.

  

• New Report: A new Call Recording Transcripts report is available with this release. You can filter by Groups, Users, Sentiments, Time, and search by Lead ID.

  

  Sentiments is a new filter and captures the essence/feedback of the call. Available values are: Positive, Neutral, Mixed, Negative.

You can now play custom hold music when calls are on hold while waiting for your call distribution program to find an agent.

New CSV reports displaying details of missed calls (which calls were missed and who they are from) after an outage or missed calls.