Product System Requirements and Compatibility Matrix

Before installing Encompass or other products offered by Ellie Mae, verify the system requirements detailed in this document. When installing Encompass, additional third-party applications (such as Amyuni PDF Converter) are installed by the Encompass Installation Manager if the applications are not already on your computer.

System requirements are subject to change as Ellie Mae updates the software to accommodate new features and regulation requirements.

This compatibility matrix provides information about the interoperability of the Ellie Mae suite of products and various components, operating systems, browsers, and other products. Refer to this Legend to understand the Recommended, Supported, Not Supported, and Incompatible designations in the matrices.

Legend

Key	Meaning
Recommended	Fully Supported. We recommend this combined platform for the best experience.
Supported	We support usage of this version and will fix issues that are found.
Not Supported	We have not tested and do not support usage of this version, however, it has been known to be used successfully at some customer sites.
Incompatible	We have tested this version and it does not work with our solution.

Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration.

Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing.

View or print the PDF version

Encompass

	Encompass	17.1	16.3	16.2
Bandwidth	Internet Speed	A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, per concurrent bandwidth user, available for Encompass at point of ingress/egress.
	CPU	- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD	- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD	- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD
	Memory (RAM) Please note, Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems, when using Document Conversion or multiple applications in addition to Encompass.	Windows 7 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8.1 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit	Windows 7 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8.1 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit	Windows 7 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 8.1 4GB (minimum) for 32-bit 6GB (minimum for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit
	Hard Drive Space	700 MB or 25% free space, whichever is greater	700 MB or 25% free space, whichever is greater	700 MB or 25% free space, whichever is greater
	Monitor Resolution	1024 x 768 or greater	1024 x 768 or greater	1024 x 768 or greater
Third-Party Framework	Microsoft .NET 4.0 full framework	Not Supported	Not Supported	Not Supported
	Microsoft .NET 4.5 full framework	Not Supported	Not Supported	Not Supported
	Microsoft .NET 4.5.2 full framework (minimum); Windows 10 requires .NET 4.6+	Supported (Required)	Supported (Required)	Supported (Required)
	Citrix	Not Supported	Not Supported	Not Supported
	Microsoft Terminal Services	Not Supported	Not Supported	Not Supported
Operating Systems (32-, 64-bit)*	Windows XP SP3	Not Supported	Not Supported	Not Supported
	Windows 2003 Server	Not Supported	Not Supported	Not Supported
	Windows Vista	Not Supported	Not Supported	Not Supported
	Windows 2008 Server	Supported	Supported	Supported
	Windows 2012 Server	Not Supported	Not Supported	Not Supported
	Windows 7	Recommended	Recommended	Recommended
	Windows 8	Supported	Supported	Supported
	Windows 8.1	Supported	Supported	Supported
	Windows 10	Supported (for 64-bit)	Supported (for 64-bit)	Supported (for 64-bit)
Application Dependencies	Office 2003 (all)	Supported	Supported	Supported
	Office 2007 (excluding "Home and Student" edition)	Supported	Supported	Supported
	Office 2010 (excluding "Home and Student"; "Starter" editions)	Supported	Supported	Supported
	Office 2013 (excluding "Home and Student" edition)	Supported	Supported	Supported
	Office 365	Not Supported	Not Supported	Not Supported
	Office 2016	Supported	Supported	Supported
	Adobe Reader 9.3.3	Supported	Supported	Supported
	Adobe Reader 10 ("X")	Recommended	Recommended	Recommended
	Adobe Reader XI	Supported	Supported	Supported
	Adobe Reader DC	Supported	Supported	Supported
Browsers	Internet Explorer (7.x)	Not Supported	Not Supported	Not Supported
	Internet Explorer (8.x)	Not Supported	Not Supported	Not Supported
	Internet Explorer (9.x)	Not Supported	Not Supported	Not Supported
	Internet Explorer (10.x)	Supported	Supported	Supported
	Internet Explorer (11.x)	Recommended	Recommended	Recommended

Both 32- and 64-bit versions are supported for all listed Operating Systems unless otherwise noted. Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.

The Analysis Tools setting (located in Encompass Settings) requires Internet Explorer 11.x (or later) only.

Encompass Product & Pricing Service (EPPS)

Encompass Product & Pricing Service (EPPS)
Browsers	Internet Explorer (7.x)	Not Supported
	Internet Explorer (8.x)	Not Supported
	Internet Explorer (9.x)	Supported
	Internet Explorer (10.x)	Supported
	Internet Explorer (11.x)	Recommended
	Chrome (current version)	Recommended
	Microsoft Edge	Not Supported
	Mozilla Firefox	Not Supported

TQL Services

TQL Services
Browsers	Internet Explorer (7.x)	Not Supported
	Internet Explorer (8.x)	Not Supported
	Internet Explorer (9.x)	Not Supported
	Internet Explorer (10.x)	Supported
	Internet Explorer (11.x)	Recommended
Excel	2003	Supported
	2007	Supported
	2010	Supported
	2013	Recommended
Adobe	Adobe Reader 9	Supported
	Adobe Reader 10.X	Supported
	Adobe Reader 11	Recommended

Mavent Compliance Service

Mavent Compliance Service
PDF Reader	Acrobat Reader (9.x)	Supported
	Acrobat Reader (10.x)	Supported
	Acrobat Reader (11.x)	Supported
	Acrobat Pro (9.x)	Supported
	Acrobat Pro (10.x)	Supported
	Acrobat Pro (11.x)	Supported
	Acrobat Pro (DC)	Supported
Browsers	Internet Explorer (7.x)	Not Supported
	Internet Explorer (8.x)	Not Supported
	Internet Explorer (9.x)	Not Supported
	Internet Explorer (10.x)	Supported
	Internet Explorer (11.x)	Recommended
	Microsoft Edge (current version)	Not Supported

In Internet Explorer, it is recommended that you use the Compatibility View. In Compatibility View, websites will be displayed as if you were viewing them in a previous version of Internet Explorer, which will often correct display problems.

Encompass WebCenter and TPO WebCenter

Encomapss WebCenter and TPO WebCenter
Desktops & Laptops	Windows 7, 8.X, and 10 Internet Explorer (current version) Microsoft Edge (current version) Chrome (current version) Mozilla (current version)	Recommended
Desktops & Laptops	Mac OS X (current version) Safari	Supported
Tablets	Not Supported
Phones	Not Supported

Encompass Consumer Direct

Encompass Consumer Direct
Desktops & Laptops	Windows 7, 8.X, and 10 Internet Explorer (current version) Microsoft Edge (current version) Chrome (current version) Mozilla (current version)	Recommended
Desktops & Laptops	Mac OS X (current version) Safari	Recommended
Tablets (in Landscape mode)	Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 10-inch tablets running Android 4.4 or higher Chrome (current version)	Recommended
	Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher Safari	Supported
	Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher Chrome (current version)	Supported
Phones	Not Supported

Encompass CRM, Loan Center, Appraisal Center, and Title Center

Encomapss CRM, Loan Center, Appraisal Center, and Title Center
Desktops & Laptops	Windows 7, 8.X, and 10 Internet Explorer (current and preceding version) Chrome (current version) Mozilla (current version)	Recommended
Desktops & Laptops	Mac OS X (current version) Safari	Recommended
*Tablets (in Landscape & Portrait mode)**	Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 10-inch tablets running Android 4.4 or higher Chrome (current version)	Recommended
	Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher Safari	Supported
	Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher Chrome (current version)	Supported
	Responsive Web Design*	Supported
Phones	Not Supported
* Portrait mode and responsive web design support applies to Encompass CRM only

Encompass CRM Mobile (in Portrait mode) and Encompass Mobile

Encomapss CRM Mobile (in Portrait mode) and Encompass Mobile*
*Tablets (in Landscape & Portrait mode)**	Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 10-inch tablets running Android 4.4 or higher Chrome (current version)	Recommended
	Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher Safari	Supported
	Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher Chrome (current version)	Supported
Phones	Apple iPhone 5 or 6.X running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 5 running Android 4.4 or higher Chrome (current version)	Recommended
	Google Nexus 6 running Android 5.0 or higher Chrome (current version)	Supported
	Samsung Galaxy S5 or S6 running Android 4.4 or higher Chrome (current version)	Supported
* Notice to Clients Who Utilize Manual Updates to Encompass: Encompass Mobile is compatible with up to four (4) versions of Encompass: The latest Service Pack or Critical Patch provided for the most current Major Release of Encompass (e.g., 17.1.0.x) The latest Service Pack or Critical Patch provided for the preceding Major Release of Encompass (e.g., 16.3.2.x) The next two most recent Service Pack or Critical Patch releases provided for Encompass If you are currently using any other version of Encompass you will not be able to log into Encompass Mobile. If this is the case, please upgrade to one of the supported versions and then log into Encompass Mobile.