You are here: Getting Started > Logging in to Encompass Mobile

Logging Into and Out of Encompass LO Connect

After Encompass LO Connect access has been granted, you can log in at https://www.encompassloconnect.com. Tap the Client ID, User ID, and Password fields to enter your credentials, and then tap the Log In button. The Client ID is your SmartClient ID, which is provided by your Encompass administrator (not the Client ID found under Help>About Encompass in the Encompass desktop program). Example: BE111XXXXX. You must also use a slide to sign on option from the Ping ID app.

  • To log out of Encompass LO Connect, tap the Menu icon and select Logout.

  • In the tablet view, tap your name in the top right corner and select Logout.

Encompass LO Connect automatically logs you out after 15 minutes of inactivity. A notification is provided five minutes before you are logged out.

Note: Encompass LO Connect is not accessible if you are blocking cookies or disabling JavaScript in your browser. The use of ad blockers may prevent Ellie Mae from troubleshooting your system if you experience a problem with Encompass LO Connect.

Two Factor Authentication

As an added security measure, Encompass LO Connect utilizes a process known as two-factor authentication. When logging into Encompass LO Connect you are prompted to install the Ping Identity app from the Apple App Store or the Google Play store.

To pair a device with PingID

  1. When logging into Encompass LO Connect for the first time at http://www.encompassloconnect.com, you are prompted to install and pair your device to the account using PingID. Tap the appropriate button to download the PingID app for the device you are using. You can also enter your email address and tap Get Download Link to receive an email with the download link.

    • If you are near your pc when logging into Encompass LO Connect for the first time and you elect to have an email sent to you, you can use the option to scan a bar code during the pairing process instead of manually entering the pairing key. If you cannot scan the barcode, write down the pairing key provided and manually enter it into the PingID app when prompted on step 6 below.

  2. Once you have downloaded the application, tap the I already installed the PingID app link.

  3. Open the Ping ID app on your mobile device, review the Terms of Service, and tap Accept.

  4. Review the important notice on the next screen and tap I Understand.

  5. PingID asks for permission to send you notifications on your device. Tap Allow.

  6. Scan the QR code or notate the pairing key on the Finish Pairing PingID page.

    • If you wrote down the pairing key, tap Enter Pairing Key Manually, enter the pairing key, and then tap Pair Device.

  7. Swipe up on the slider on the screen to complete the login process.

  8. On your mobile device, choose a nickname for your profile and tap Done.

Logging in with PingID

  1. After you have paired your device with PingID, Log in at https://www.encompassloconnect.com.

  2. After entering your credentials, tap Log in.

  3. On your device with PingID, tap the notification you receive and swipe up on the slider to complete the login process.