Feature Enhancements

The Pulse 19.2 July Service Pack introduces a new Remote Site Setting with auto-refresh logic that can be granted to Velocify by the user. Authorized users such as Velocify Pulse administrators need to activate this option in all of their Salesforce/Pulse environments (such as Sandbox and Production) prior to July 15, 2019.

If you need assistance with the process, or encounter issues, contact ICE Support.

1. Log into your Salesforce/Velocify Pulse instance as an administrator and click the Setup icon on the top right corner of the page.

2. Click the Setup option in the drop-down menu.

3. In the Setup page, go to the Quick Find field and type Remote Site.

Do not press Enter.

4. Click Remote Site Settings in the search results.

5. In the All Remote Sites page, go to the Velocify_API_Gateway record, and click the corresponding Edit link.

6. In the Remote Site Edit page, select the Active check box and then click the Save button.

7. Back on the All Remote Sites page, confirm that the Active check box is selected for the Velocify_API_Gateway record.

8. Repeat this process for all your Salesforce instances with Velocify Pulse integrations (such as your Production and Sandbox environments).
9. If you encounter any issues, contact ICE Support.