Fixed Issues

Some Velocify instances experienced issues when users attempted to search for leads in the SMS chat window, because SMS was not yet fully activated. This has been fixed so that only when SMS is fully activated and configured, can users see the SMS chat window and search for leads in their SMS chat windows.

Prior to this release, on some isolated instances, when users attempted to export Call History reports, the Please wait… message continued to display indefinitely and the data was not exported in .CSV format, as expected. This has been fixed and Call History reports can now be successfully exported in .CSV format.

On some Velocify instances, clicking the ON|OFF Leads button resulted in a latency in changing the status between ON and OFF. This has been fixed so that when a user clicks the ON|OFF button, the status of the button is updated sooner.

For customers using Velocify’s Dial-IQ dialer, Pre-Call and End-Call chimes with the Dial-IQ Softphone were missing in some cases, and as a result, users could not identify when a call was connected and/or disconnected. This has been fixed.