Dial-IQ: Dialer Caller ID

TOPICS COVERED IN THIS ARTICLE:

  • Where To Find Dialer Caller ID Settings
  • What Is Dialer Caller ID
  • Why Use Dialer Caller ID

ENVIRONMENT:

Dial-IQ

 

DETAILS:

Where to Find Dialer Caller ID Settings:

First, access the Menu page by clicking your name in the upper right of the header.

Under Preferences, click on Client Settings.

What is Dialer Caller ID:

The Dialer Caller ID feature can be used in conjunction with Dial-IQ by companies that wish to assign a Caller ID to Dial-IQ. This Caller ID will be displayed to the agent when establishing a connection from Dial-IQ to the agent.

Why Use Dialer Caller ID:

Using this feature easily identifies to the agent that Dial-IQ is attempting to contact them during click-to-dial, Shotgun Connect and Scheduled Call usage.

Additionally, for companies whose agents utilize mobile phones, this feature can be used to ensure that all mobile carriers can accept Dial-IQ calls.

The Dialer will utilize the following hierarchy of Caller IDs when establishing a connection to an agent:

  • Dialer Caller ID

  • Company Override ID

  • Company Caller ID

  • Dial-IQ Phone