Help and support for eRecording recipients

Published June 24, 2026

	Help and support for eRecording recipients
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	To quickly access help and support, use the My Simplifile Toolbar > Help button and Contact Us button near the top-right corner of the Simplifile application. Example My Simplifile Toolbar The buttons displayed on the My Simplifile Toolbar change based on the functions available on the page. The Help button, Contact Us button, and User menu button appear on all My Simplifile Toolbars.

	Hot topics How do I add users to my county? How do I add a document type? How do I contact a submitter? What does my submitter see? Are there definitions for all the reports?		Tip sheets None
	Guide Recipient Guide		Release notes Release notes

Recipient videos
Adding Your Click-Sign Signature (Click-Sign Signatures)	Generating and scheduling reports (Generating and scheduling reports)
Manage Rejection Reasons (Recipient) (Managing Rejection Reasons)	Manage Users (Recipient) (Manage Users)
Reports [Recipient (County Reports)] (Running Reports)	Text Stamps [Recipient (County Text Stamps)] (Adding Text Stamps)
What Your Submitter Sees (Recipient) (What Your Submitter Sees)

IMPORTANT: If you have Simplifile account related questions, email the Client Success Team at simplifile_client_success@ice.com.

IMPORTANT: Interested in learning more about ICE Mortgage Technology products including Simplifile or for escalation of critical issues, email the Client Success Team at simplifile_client_success@ice.com.

Help and support for eRecording recipients

Recipient videos