Encompass Investor Connect Initial Release

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Encompass Investor Connect is a service that enables lenders to establish a secure system-to-system workflow with correspondent investors, ensuring the delivery of accurate, compliant, and tamper-proof loan data and documents. Encompass Investor Connect is bundled with Encompass Banker Edition and is accessible by any Encompass user from the Encompass Pipeline menu at no additional charge. The service enables authorized Encompass users to select loans on the Encompass Pipeline and generate a package that includes the following data and documents for the selected loans:

  • Supporting documents in a specified stacking orderb

  • A loan data file (ULDD, UCD, or custom data set)

  • Additional Encompass fields can be added to the package on request in a JSON file

Encompass then saves the package to a secure, configurable network location accessible to the investor.

Configure Encompass Investor Connect

Your Encompass administrator needs to complete the following configuration steps before Encompass users can submit data and documents via Encompass Investor Connect:

  • Set up an account with your investor to enable a system-to-system connection with the investor via Encompass Investor Connect.

  • In the Encompass settings:

    • Add the investor’s account information to the Services Password Management setting.

    • Configure the Personas settings to provide specified Encompass users access to the Encompass Investor Connect service.

    • Create Document Stacking Templates.

Send Loan Data and Documents to an Investor

Users who have permission can submit data and documents to investors for selected loans from the Encompass Pipeline.

To Access Encompass Investor Connect:

  1. Select one or more loans on your Encompass Pipeline.

  2. Right-click the selected loan or loans.

  3. Point to Investor Services, and then click the Deliver Data & Docs option for the investor.

  4. The Deliver to Investor window opens.

Loan Delivery Workflow

The Deliver to Investor window enables lenders to send a preconfigured set of documents and data to the investor. Depending on how the investor has configure the submission process, the lender might also be able to review (and in some cases add or remove) documents included in the submission package and to enter additional data fields that are required by the investor. The window displays the following information:

  • The window header includes the words “Deliver to” followed by the investor’s name.

  • The investor’s logo displays below the header.

  • A series of fields directly below the logo are used to enter comments or remarks related to the submission and to select a submission type. If the submission type includes document files, two additional features display in this section:

    • A Stacking Template drop-down list used to select a stacking template

    • A Review Documents button used to review the documents in the submission.

  • If the investor requires additional loan file data, fields for the data display below the horizontal line. These fields are defined and configured by the investor. The lender uses these fields to enter or select data that is submitted to the investor.

The options that display on the Deliver to Investor window are configured by the investor. The content on different investor windows differs based on the investor configuration and the Submission Type selected. Different investors and different submission types might require different types of data. For example, a mandatory delivery might require more data than a best effort delivery. If a Submission Type includes only documents, then only document-related fields display. If a Submission Type includes only loan data, then only data-related fields display.

To Complete the Custom Loan Delivery Submission Process:

  1. In the section directly below the logo, use the Memo field to enter comments or remarks related to the submission.

  2. Use the Submission Type drop-down list to select the type of submission being made.

    • The options available in the Submission Type drop-down list are configured by the investor.

    • The content on the Deliver to Investor window can change if multiple submission types are available and you select a submission type that has different investor requirements.

  3. When documents are included in the submission package, use the Stacking Template drop-down list to apply a stacking template to the documents. The templates are created by your company in the Document Stacking Templates setting in Encompass (Encompass > Settings > eFolder Setup > Document Stacking Templates). The current Default Template selected in the Encompass setting is populated by default, but all templates available in the Encompass setting are accessible from the drop-down list.

    When a user selects a Submission Type that does not require documents as part of the submission, the Stacking Template drop-down list does not display on the submission window.

  4. When documents are included in the submission package, click the Review Documents button to review the document. For detailed information, refer to Review Documents.

    When a user selects a Submission Type that does not require documents as part of the submission, the Review Documents button does not display on the submission window.

  5. When loan data is included in the submission package, the data fields below the horizontal line are configured by the investor. These fields must be completed before you can submit the package to the investor. Error messages display on the window when the fields are left blank.

  6. On the Deliver to Investor window, click the Send button to send the submission package to the investor. Click OK when the confirmation message displays.

    If a mandatory field is missing, a confirmation message does not display, and a Mandatory tag displays below the field. Complete the field and then click Send.

Data and Document Packages

After you complete the submission, Encompass generates a package that includes data and documents for the selected loans, and then saves the package to a secure, configurable network location accessible to the investor. The package includes the following items. Additional content will be added to Encompass Investor Connect packages in future releases.

  • Supporting documents in a specified stacking order

  • A loan data file (ULDD, UCD, or custom data set)

  • A manifest file in JSON file format

  • An investor options file in JSON file format

  • Additional data elements are included in an AdditionalDataFields JSON file.

  • Submission data, including the LenderID, is returned in a SubmissionData.txt file.

    All file names use the Universal Loan ID as a prefix for the package file and include a date/time stamp. Documents are in PDF file format and the file name includes the name of the document.

View the Status of a Submission

After sending a submission package to an investor, you can view the status of the submission package from the Encompass Pipeline.

To View the Status of the Submission:

  1. Click the Loan Delivery Status button on the Pipeline.

  2. The Loan Delivery Status window displays details about the delivery, including one of four possible statuses for the delivery.

    • In Progress

    • Submitted

    • Delivered

    • Error

    • None (this status displays only if the submission is interrupted during transmission)

  3. If an error occurs with the delivery, click the View Log link for details. Review the error message, and then click OK. If the submission does not satisfy the Stacking Template order or if required fields are missing from the loan data for a specified Submission Type, an error message is generated. The message lists any missing data for the relevant loan file. For example, the following error message displays when the package fails because data is missing from required fields.