Product System Requirements and Compatibility Matrix
Before installing Encompass or other products offered by ICE Mortgage Technology, verify the system requirements detailed in this document. When installing Encompass, additional third-party applications (such as Amyuni PDF Converter) are installed by the Encompass Installation Manager if the applications are not already on your computer.
System requirements are subject to change as ICE Mortgage Technology updates the software to accommodate new features and regulation requirements.
This compatibility matrix provides information about the interoperability of the ICE Mortgage Technology suite of products and various components, operating systems, browsers, and other products. Refer to this Legend to understand the Recommended, Supported, Not Supported, and Incompatible designations in the matrices.
Please also refer to the Firewall IP Proxy Whitelist to help ensure that you have whitelisted the URLs and IP addresses that are required to access ICE Mortgage Technology products and services.
Legend
| Key | Meaning |
|---|---|
|
Recommended |
Fully Supported. We recommend this combined platform for the best |
|
Supported |
We support usage of this version and will fix issues that are found. |
|
Not Supported |
We have not tested and do not support usage of this version, |
|
Incompatible |
We have tested this version and it does not work with our solution. |
Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration.
Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing.
Only the Recommended and Supported items indicated in this compatibility matrix have been tested for certification with Encompass. Any third-party applications that you may use within your installation must be independently tested for compatibility and will not be recognized as compatible with the Encompass Platform by ICE Mortgage Technology.
Encompass Developer Connect
Important Update to Transport Layer Security (TLS)
Please read the following if you are using Encompass Developer Connect™ APIs (Application Programming Interfaces) and using browsers or applications via Transport Layer Security (TLS) 1.0 or 1.1.
ICE Mortgage Technology is continually upgrading systems and applications to adhere to current industry security standards and protocols in order to protect our clients’ data. As such, we are deprecating support for TLS 1.0 and TLS 1.1 (Transport Layer Security) and replacing those versions with TLS 1.2 which supports stronger, more secure cipher suites.
Applications that are compiled with Microsoft® .NET 4.5 will need to be enhanced either in code or via Windows registry to support TLS 1.2. Applications that are compiled with .NET 4.6 or later will support TLS 1.2 by default.
Accessing ICE Mortgage Technology’s Encompass Developer Connect APIs using browsers or applications via TLS 1.0 or 1.1 will be disabled as of April 7, 2018.
Please make sure that you enable your applications with the TLS 1.2 protocol prior to April 7th in order to leverage ICE Mortgage Technology’s APIs.
Please click here for instructions on how you can upgrade .NET applications with the TLS 1.2 protocol.
The system requirements represented here reflect a single instance of Encompass running on a user's workstation. It is not recommended to run more than a single Encompass user session while operating with the minimum requirements listed in this document. Encompass response times will be impacted with multiple user sessions running concurrently, commensurate with the system hardware and network specs listed in this document.
Encompass
| Encompass | 22.2 | 21.4 | |
|---|---|---|---|
| Bandwidth | Internet Speed | A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, per concurrent bandwidth user, available for Encompass at point of ingress/egress. | |
| CPU |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended |
|
| Memory (RAM) |
Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit |
Windows 10
8GB (minimum) for 64-bit 12GB recommended for 64-bit |
|
|
Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but ICE Mortgage Technology will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass. The minimum 8GB memory recommendation assumes the customer’s computer memory utilization is below 85%. If your computer is utilizing 85% or more memory, Encompass performance and features may be negatively impacted. Consider closing other applications or upgrading your computer’s memory capacity if utilizing more than 85% with Encompass open. |
|||
| Hard Drive Space | Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended | Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended | |
| Monitor Resolution | 1024 x 768 or greater | 1024 x 768 or greater | |
| The monitor resolution recommendations above are for use with a zoom level of 100% or less. Some Encompass features may become inoperable for zoom levels above 100%. | |||
| Third-Party Framework | Microsoft .NET 4.0 full framework | Not Supported | Not Supported |
| Microsoft .NET 4.5 full framework | Not Supported | Not Supported | |
|
Microsoft .NET 4.5.2 full framework |
Not Supported | Not Supported | |
| Microsoft .NET 4.6 full framework (Windows 10 requires .NET 4.6 (or later)) | Not Supported | Not Supported | |
| Microsoft .NET 4.7.1 full framework | Not Supported | Not Supported | |
| Microsoft .NET 4.7.2 full framework | Supported | Supported | |
| Microsoft .NET 4.8 full framework | Supported | Supported | |
| Citrix | Not Supported | Not Supported | |
| Microsoft Terminal Services | Not Supported | Not Supported | |
| Standard Encompass Installations Workstation Operating Systems (64-bit only) (Only 64-bit versions are supported for all listed Operating Systems unless otherwise noted.1 Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.) |
Windows 10 (version 21H2) |
Supported | Supported |
| Windows 11 (version 21H2) |
Supported | Supported | |
|
Earlier build versions of Windows 10 and 11 that were listed in previous versions of this Matrix were removed in May 2022 since they have reached their end of service according to Microsoft. For more information on past and current Windows 10 releases, visit the Microsoft Build page. 1Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but ICE Mortgage Technology will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass. |
|||
| Non-Standard Encompass Installations Server Operating Systems (64-bit only (Only 64-bit versions are supported for all listed Operating Systems unless otherwise noted.1 Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.) |
Windows 2003 Server | Not Supported | Not Supported |
| Windows Vista | Not Supported | Not Supported | |
| Windows 2008 Server | Supported | Supported | |
| Windows 2012 Server | Supported | Supported | |
| Windows 2016 Server | Supported | Supported | |
| Windows 2019 Server | Supported | Supported | |
|
1Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but ICE Mortgage Technology will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass.) |
|||
| Application Dependencies | Office 2013 (excluding "Home and Student" edition) | Supported | Supported |
| Office 2016 (excluding "Home and Student"; "Home and Business" editions) | Supported | Supported | |
| Office 2019 (including Click-to-Run versions) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
|
| Office 365 (version 2106 - 2107) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
|
| Adobe Reader DC | Supported | Supported | |
| Browsers | Internet Explorer (10.x) | Not Supported | Not Supported |
| Internet Explorer (11.x)* |
Recommended (Please ensure the Display intranet sites in Compatibility View option is selected in Compatibility View settings) |
Recommended (Please ensure the Display intranet sites in Compatibility View option is selected in Compatibility View settings) |
|
Microsoft Office Online and/or online app versions of Office products (such as Word Online) are not supported. You must be using a licensed, local version of Office products installed on your computer when working with Encompass.
Click-to-Run versions of Office 2019 are supported. All other Click-to-Run versions of Office are not supported. See KA #36092 for steps to check your Click-to-Run Office version number.)
* *Refer to KA 114063 in the Resource Center for an update on Internet Explorer (IE11) support in Encompass 22.2.
Encompass (Web Version)
| Encompass (Web Version) | ||
|---|---|---|
| Tablets (Landscape view)* |
Apple iPad Air, iPad Air(9.7 inch), or iPad Mini running iOS 10.2.0 or higher
|
Supported |
|
Apple iPad Pro (12.9 inch) running iOS 10.2.0 or higher
|
Supported | |
|
Google Nexus 10 running Android 6.0.1 or higher
|
Supported | |
| *Portrait view is not supported with tablets. | ||
| Phones |
Apple iPhone 5, 5s, or 6 running iOS 10.2.0 or higher
|
Supported |
|
Apple iPhone 6 Plus running iOS 10.2.0 or higher
|
Supported | |
|
Google Nexus 5 or 6 running Android 6.0.1 or higher
|
Supported | |
|
Samsung Galaxy S5 running Android 6.0.1 or higher
|
Supported | |
| Desktop Browsers | Chrome (current version) | Supported |
| Edge (current version) | Supported | |
| Firefox (current version) | Supported | |
| Safari (current version) | Supported | |
| Internet Explorer | Not Supported | |
Encompass Product & Pricing Service (EPPS)
| Encompass Product & Pricing Service (EPPS) | ||
|---|---|---|
| Browsers | Chrome (current version) | Recommended |
| Microsoft Edge | Supported | |
| Internet Explorer (9.x) | Not Supported | |
| Internet Explorer (10.x) | Not Supported | |
| Internet Explorer (11.x) | Not Supported | |
| Mozilla Firefox | Not Supported | |
TQL Services
| TQL Services | ||
|---|---|---|
| Browsers | Internet Explorer (10.x) | Supported |
| Internet Explorer (11.x) | Recommended | |
| Adobe Reader | Adobe Reader DC | Supported |
Mavent Compliance Service
| Mavent Compliance Service | ||
|---|---|---|
| PDF Reader | Acrobat Reader (9.x) | Supported |
| Acrobat Reader (10.x) | Supported | |
| Acrobat Reader (11.x) | Supported | |
| Acrobat Pro (9.x) | Supported | |
| Acrobat Pro (10.x) | Supported | |
| Acrobat Pro (11.x) | Supported | |
| Acrobat Pro (DC) | Supported | |
| Browsers | Internet Explorer (7.x) | Not Supported |
| Internet Explorer (8.x) | Not Supported | |
| Internet Explorer (9.x) | Not Supported | |
| Internet Explorer (10.x) | Supported | |
| Internet Explorer (11.x) | Recommended | |
| Microsoft Edge (current version) | Not Supported |
In Internet Explorer, it is recommended that you use the Compatibility View. In Compatibility View, websites will be displayed as if you were viewing them in a previous version of Internet Explorer, which will often correct display problems.
AllRegs
| AllRegs Online | ||
|---|---|---|
| Browsers | Internet Explorer (7.x) | Not Supported |
| Internet Explorer (8.x) | Not Supported | |
| Internet Explorer (9.x) | Not Supported | |
| Internet Explorer (10.x) | Not Supported | |
| Internet Explorer (11.x) | Supported | |
| Chrome (Current Version) | Supported | |
| Microsoft Edge | Supported | |
| Firefox (current version) | Supported | |
| Workstation Operating Systems | Windows 10 | Supported (Windows 10 April 2018 (version 1803) is the minimum recommended version) |
Encompass Web Center, TPO WebCenter, Encompass TPO Connect
| Encompass WebCenter, Encompass TPO Connect | ||
|---|---|---|
| Desktops & Laptops |
Windows 7, 8.X, and 10
|
Recommended |
|
Mac OS X (current version)
|
Supported | |
| Tablets |
Not Supported |
|
| Phones | Not Supported | |
Encompass Consumer Connect
| Encompass Consumer Connect | ||
|---|---|---|
| Desktops & Laptops |
Windows 8.X or higher
|
Recommended |
|
Windows 8.X or higher
|
Supported* | |
| * Encompass Consumer Connect will stop supporting IE 11 for borrowers starting in 21.2. For details, see the End of Support Notice in the Encompass Consumer Connect online help. | ||
|
Mac OS X (current version)
|
Recommended | |
| Tablets (in Landscape mode) |
Apple iPad and iPad Pro running iOS 11 or higher
|
Recommended |
|
Samsung Galaxy tablets running Android 8 or higher
|
Recommended | |
| Phones | Apple iPhone X running on 11 or higher | Recommended |
| Samsung Galaxy S8 or higher or running on Android 8 or higher | Supported | |
Velocify by ICE Mortgage Technology - LeadManager, Dial-IQ, LoanEngage, Pulse
| Velocify by ICE Mortgage Technology - LeadManager, Dial-IQ, LoanEngage, Pulse | ||
|---|---|---|
| Desktops & Laptops |
Windows 7, 8.X, 10, Vista, and XP SP3 Please ensure that your browser is set up to accept cookies and that JavaScript is enabled |
Supported |
|
Mac OS X (current version) |
Not Supported* | |
| Browsers |
Most recent stable versions:
|
Supported |
| Phones & Tablets) |
LoanEngage uses responsive web design in Internet Explorer 11 and Chrome (current stable version) |
Supported (LoanEngage) |
| Softphone Software (to enable voice over Internet Protocol (VoIP) calls) |
JavaScript must be enabled; Firewall should be set to allow RTMP, TCP, and HTTP traffic on the following ports: 1935, 843, 80, and 443. Velocify Pulse requires that the Softphone modal be open on a second monitor (not the same monitor that Velocify Pulse is rendered on). |
Required |
| Monitor Resolution | 1280 x 1024 or greater (to ensure proper rendering of LeadManager on your supported browser) | Recommended |
| Internet Connectivity & Bandwidth |
|
Recommended |
Note: This recommendation does not apply when using a traditional landline or cell phone. |
Recommended | |
|
Lead Manager and Loan Engage are only supported in one browser tab at a time and clearing your browser cache and cookies regularly is highly recommended to avoid potential feature issues that may occur when working in multiple browser tabs. Velocify Pulse is supported up to a maximum of 5 open Salesforce browser tabs to ensure Dial-IQ can perform optimally. Clearing browser cache and cookies is recommended when switching between Sandbox orgs and Production. |
||
|
Recommended | |
|
||
| * Velocify products are not formally tested or supported on Mac OS. That said, no issues have been observed with users using LeadManager on Mac OS X 12.x or above. | ||
Insights
| Insights | ||
|---|---|---|
| Desktops & Laptops |
Chrome (Current Version) |
Recommended |
|
Microsoft Edge (Current Version) |
Recommended | |
| Firefox (Current Version) | Supported | |
|
Internet Explorer |
Incompatible | |
| Monitor Resolution | 1366 x 768 or higher | Recommended |
| Tablets |
Chrome (Current Version) |
Recommended |
|
Microsoft Edge (Current Version) |
Recommended | |
| Safari (Current Version) | Supported | |
| Firefox (Current Version) | Supported | |
| Internet Explorer | Incompatible | |
| For tablets, the Landscape view is recommended. The Portrait view is not recommended. | ||
| Screen Resolution | 1024 x 768 or higher | Supported |
| Phones | Not Supported | |
Encompass CRM, Loan Center, Appraisal Center, and Title Center
| Encompass CRM, Loan Center, Appraisal Center, and Title Center | ||
|---|---|---|
| Desktops & Laptops |
Windows 7, 8.X, and 10
|
Recommended |
|
Mac OS X (current version)
|
Recommended | |
| Tablets (in Landscape & Portrait* mode) |
Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher
|
Recommended |
|
Google Nexus 10-inch tablets running Android 4.4 or higher
|
Recommended | |
|
Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher
|
Supported | |
|
Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher
|
Supported | |
| Responsive Web Design* | Supported | |
| Phones | Not Supported | |
| * Portrait mode and responsive web design support applies to Encompass CRM only | ||