Fixed Issues for Version 20.2.0.14 (Banker Edition)
This section describes the issues that have been fixed in this release.
This Encompass 20.2 January Service Pack Critical Patch 9 release includes an update to users' Encompass client machines (20.2.0.14).
Why we fixed these issues: This issue was fixed to improve usability and to help ensure Encompass is operating as expected. This issue was chosen to be fixed based on the severity of its impact to clients and client feedback.
Updates to the Encompass Client Machines
The Encompass 20.2 January Service Pack Critical Patch 9 release includes the following items, which are client-side updates that are applied to users' Encompass client machines. This client update can be controlled manually via the Encompass Version Manager tool. If the tool has been configured to always apply new releases to users’ computers automatically, users will receive this update upon their initial log in of Encompass following the release.
Encompass eFolder
An issue occurred for users who utilize the Document Conversion option for the eFolder. When Document Conversion is enabled, document files are converted into image files when they are added to the eFolder. However, document attachments were not converting properly and an Internal Server Error Occurred message was being returned when users tried to access the documents in the eFolder. This issue has been resolved and the document attachments are now converted correctly and accessible to users as expected.
After upgrading to this new 20.2 January Service Pack Critical Patch 9 (20.2.0.14) version, documents in existing loans that were impacted by this issue will now be fixed and accessible in the eFolder as expected. When opening a loan that was impacted by this issue for the first time in Encompass 20.2.0.14, the time to open the loan will be slightly longer than usual as the Encompass system updates and corrects the impacted documents. When the loan is then rendered in Encompass, the documents will be accessible as expected.
Additional Considerations:
- This issue is resolved for loans opened via the Encompass SDK and for loans opened by a user in their Encompass instance. When the loan is opened, the impacted file attachments are fixed, and then the loan is rendered in Encompass. Be sure to save the loan file to ensure the fixed attachments are retained in the loan.
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If opening loans via the Encompass SDK, be sure to upgrade to the latest version of the SDK. The latest install files are provided on the Encompass SDK and Other Install Files page.
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