Feature Enhancements in 24.1 Major Release

Multi-factor authentication (MFA) is now available to be enabled for Encompass Loan Connect to help ensure security and prevent access to business partner accounts from unrecognizable devices. When enabled, an authentication code will be required to sign into a Loan Connect user account. Using MFA along with the existing one-time passcode (OTP) authentication process helps ensure a consistent user experience and enhanced security with Loan Connect and Consumer Connect sites, while also giving users the option to authenticate via text, phone call, or email notification.

By default, the MFA option is turned off. After a business partner logs into Loan Connect, they can enable the MFA for their account by navigating to My Account > Multi Factor Authentication. Upon turning it on, each time they log in, they will be required to enter valid OTP to access their account.

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Using the new Display task information in list view in Borrower Portal option provided in the Borrower Loan Portal > General Settings, administrators can control if the tasks that need to be completed by the borrower are displayed on task cards or in a list view.

To display the tasks in card view (as shown below), toggle the Display task information in list view in Borrower Portal to Off. By default, this option is set to Off.

Toggle the Display task information in list view in Borrower Portal option to On to display the tasks in a list view like the example shown below.

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Use the new Display progress timeline on the Borrower portal to show statuses associated with milestones in Encompass to determine if borrowers will be able to view a timeline of milestone statuses for the loan. The progress timeline shows the borrower the status of their loan application along with the number of milestones remaining.

By default, the Display progress timeline on the Borrower portal to show statuses associated with milestones in Encompass in Borrower Portal is set to Off. The timeline will not display with the borrower tasks.

Toggle the Display progress timeline on the Borrower portal to show statuses associated with milestones in Encompass option to On to display the timeline as shown in the examples below.

In order for milestones to display in the timeline, you must set up the milestones to apply to loan files in the Encompass > Settings > Company/Users > Milestones setting. Provide a Consumer Status for the milestones to display in the timeline. This value will display for the Current Status of the milestone in the timeline when the matching milestone is current.

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(Added on 4/29/2024)

The new Hide loans in Borrower Portal option can be used to hide loans that meet the criteria as defined by the administrator. Specifically, administrators can specify the number of days since the loan was created or specify a completed milestone. If a loan has existed within the number of days specified or the specified milestone has been completed, the loan card will not display for the borrower in the Borrower Portal.

By default, the loan card for any loan started by the borrower displays in the portal for 720 days. Administrators can use this new Days option to specify the number of days a loan will display for the borrower and then hide older loans that are no longer relevant to the borrower. Or, they can use the Milestone option to specify, for example, the Canceled milestone. This results in all Canceled loans from being displayed for the borrower.

To set the criteria, toggle the Hide loans in Borrower Portal to On. Then you can specify the number of days since the loan was created OR select a completed milestone. You can only specify one of these options, not both.

Select Days, then type the number of days from the loan creation date that the loan will display for the borrower.

Select Milestone, and then select a milestone from the dropdown list. When this milestone is completed in a loan, the loan will no longer display in the borrower portal.

The Hide Loans feature applies to submitted loans only. It is not applicable to loans still in draft status that have not been submitted.

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In the Borrower Portal where borrowers are managing their tasks on the Tasks screen, updates have been made to the labels that display on some of the task cards. This is a cosmetic change to the labels to more closely align to the associated filter label in the dropdown list. The functionality of the impacted labels and buttons has not been changed.

When using the Pending filter:

The status on the Review Documents task card now displays Done instead of Completed when the task is finished.
The status on the Print & Sign Documents task card now displays Done instead of Completed when the task is finished.

When using the Completed filter:

The button on the E-Sign Documents task is now labeled View instead of Open.
The button on the Print & Sign Documents task is now labeled View instead of Open.

NGCC-82538

(Added on 9/25/2024)

When using Encompass Product and Pricing Service (EPPS) as your Product and Pricing provider, the loan application Rates page in the borrower portal no longer requires the estimated borrower credit score or gross income to run pricing. Previously, the fields were required, preventing borrowers from continuing to search for rates without these values being provided first. This benefits customers who apply for loans based on assets and not income.

Lenders are still able to make the fields required when configuring their workflow.

NGCC-79636

(Added on 9/25/2024)

When applying for credit, the loan application Order Credit page in the borrower portal now performs consistently for credit with a sole borrower or joint credit with a co-borrower. Previously, when applying for credit with a co-borrower and selecting No for the joint credit report, the message, "A credit report will be ordered after you submit" was displayed which could cause confusion. The message has now been removed.

NGCC-82522

(Added on 9/25/2024)

If the borrower and co-borrower first name, last name, and email are an exact match in the loan application Personal Information page, a prompt now displays, allowing the borrower to accept (Continue button) or edit this information (Cancel button).

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