Encompass Consumer Connect 21.4 Service Pack Release Notes

Encompass Consumer Connect 21.4 February Service Pack Release

These are the release notes for the Encompass Consumer Connect 21.4 February Service Pack. They include a high-level overview of features and enhancements and fixed issues, followed by more detailed information and instructions where appropriate. Refer to the online help and the Guides & Documents page for additional information and related documents.

Additional Resources:

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What's in This Release

Highlights of this release include the following:

Admin Portal

  • Admin Portal UI Enhancements (NGCC-41119) — Enhancements were made to the administration portal UI to refine appearance and to improve loading performance. UI enhancements include a new Consumer Connect Admin logo and Encompass banner, and an updated color palette for the top and left navigation areas.

EPPS

  • Support for Custom Fields (NGCC-53504) — When EPPS is enabled in a workflow, lender administrators can now specify up to 10 custom fields to send with the product and pricing order. The new Custom Fields section is available as part of the Rates workflow settings when EPPS is configured as the product and pricing provider.

Embedded Pages

  • Support for Google Analytics (NGCC-60560) — With this release, lender administrators can add a Google Analytics tracking ID to their embedded pages for SSO and non-SSO sites. By adding a Google Analytics tracking ID, lenders can track the actions a site visitor or borrower takes on their embedded page—such as when they submit a loan application, enter the borrower portal, and more. Lenders can use the data captured by Google Analytics to gauge the effectiveness of the page, configurations, marketing campaigns, and so on. To support this enhancement, a new Google Analytics Account field is available in the Website Builder tab in the Consumer Connect Admin portal. This new field is available for embedded pages only. Support for Google Analytics on regular (or non-embedded) pages was introduced previously with the 20.2 December Service Pack.

Borrower Portal

  • New Message Added to the Borrower Portal [NGCC-53542] — A message now displays when a pop-up blocker interferes with the display of borrower portal content. The new message states the following: "Please go to your browser Settings and turn off pop-up blocker. Then, try your action again."

  • Updates to Borrower Portal Task Card [NGCC-53284] — If there are more than three documents in a package, the task card will now display "+ more" after the first three documents. The borrower can click View Full List on the card to view all of the documents in the package.

Next Section: Feature Enhancements