Feature Enhancements in Version 21.3 Major Release

Encompass eClose feature has been further expanded to include support for Hybrid eClose with eNotes. Previously the Encompass eClose process supported only Hybrid or Ink-Only closing types. When hybrid closings with eNotes is configured in Encompass, borrowers can eSign a package with an eNote from the Consumer Connect borrower portal.

The Encompass 21.3 release introduces additional enhancements for Consumer Connect users, such as a new Packages tab in the Encompass eFolder for viewing packages for Consumer Connect loans as well as the ability to create email notification templates for eClose packages. To learn more about these enhancements and for information about setting up hybrid closings with eNotes, see the Encompass 21.3 Release Notes.

The borrower portal now supports receiving multiple eSign tasks as part of a closing package. When a package contains multiple eSign tasks, the borrower will see them listed on the package task card as shown in the image below:

When a borrower opens the package, each eSign task is displayed on a separate card. Each card lists the documents that require the borrower's electronic signature, as well as the date on which the documents are available to be electronically signed.

NGCC-55133

eSign Documents task cards for closing packages now display the earliest date the borrower can electronically sign the documents in the package. Borrowers can review documents prior to the Available to Sign date noted on the card by clicking the document name or by clicking View Full List if there are multiple documents.

Documents that are not available for eSigning are opened in the document viewer instead of the DocuSign modal.

When the Available to Sign date is met, a Sign Documents button appears on the card. Borrowers click the button to review and electronically sign the documents.

NGCC-58822

Task lists for closing packages now display the date on which the package tasks must be completed by the borrower and co-borrower.

If the borrower and/or co-borrower does not complete all the package tasks by the date specified on the card, the package expires. When a package expires, it is moved from the Pending tab to the new Inactive tab.

NGCC-58822

A new Inactive tab has been added to the Borrower Portal for closing packages. This tab displays closing packages that were not completed on time and expired or were voided by the lender.

About Inactive Packages

Packages that appear on the Inactive tab have an Expired or Voided status.

• Expired packages: A package expires when one or more borrowers do not complete all the package tasks before the Complete by date specified on the package. When a package expires, all tasks in the package expire.

• Voided packages: A package becomes void when a lender redraws the package.

Packages listed on the Inactive tab can be viewed by the borrower. eSign documents can be viewed also but not electronically signed.

NGCC-54630

When a lender redraws a package that was previously delivered to the borrower portal, the previously delivered package becomes void in the borrower portal. Voided packages are moved to the new Inactive tab. Packages listed on the Inactive tab can be viewed by the borrower. eSign documents can be viewed also but not electronically signed.

NGCC-54012

With the acquisition of Ellie Mae, Inc. by Intercontinental Exchange in 2020, Ellie Mae, Inc. officially became ICE Mortgage Technology in May 2021. In support of this company naming update, references to Ellie Mae in the Consumer Connect Admin and website builder have now been updated to ICE Mortgage Technology.

• The Encompass Consumer Connect log in screen.

  

• The Widgets area of the Website Builder.

  

NGCC-58461

In continuation with the administration portal design enhancements we have been making over the past year, the Loan App Workflows editor, Website Builder page, and Incomplete Apps > Loan Summary have been updated with this release. The changes made to these pages are described in the following entries.

Loan App Workflow Editor

The enhancements made to the Loan App Workflows editor include updated fonts and colors, accordion menus, revised option labels, improved page layout. In addition, buttons have been replaced with toggles.

General Settings

The Title field and all other general options for the loan application, such as Allow borrowers to save the loan, Require borrower account creation to apply for loan, and so on, are now grouped under a new General Settings section at the top of the page.

Manage Your Properties Section Added Under Assets

A change has been made to the Assets section of the Loan App Workflows editor to improve usability for lenders managing REO settings. Under the Assets section, the REO fields have been moved from the Manage Your Assets area into a new dedicated area titled Manage Your Properties. To learn more about this change, see Feature Enhancements in Version 21.3 Major Release on page 1

Website Builder

Design enhancements made to the Website Builder page include updated fonts, colors, and page layout. In addition, the Direct Borrowers to Consumer Connect Site button has been replaced with a toggler.

Loan Summary

The Incomplete Apps > Loan Summary page has been updated with the same new fonts, colors, and accordion menus that are now used throughout the administration portal. New view option icons allow lenders to quickly and easily expand and collapse all accordion menus on the page.

• Expand All

• Collapse All

IMTI-161

Two new settings have been added to the Product and Pricing Settings page for EPPS to configure how rates will be displayed to the borrower. Lender administrators can use the new settings to define how many rates should be shown for each program and the order in which they should be displayed.

Configure How EPPS Rates Are Displayed to Borrowers

The instructions below assume that EPPS is already configured as the Product and Pricing Provider on your instance. To learn how to configure EPPS as the Product and Pricing Provider, see Set Up the Product and Pricing Service for compete instructions.

1. In the Encompass Consumer Connect Admin portal, go to Services Management.

2. Click the Edit icon next to Product and Pricing Settings.

   The new display settings are highlighted in the image below:

   

3. Next to How many rates would you like to show for each program?, enter the number of rates to display to the borrower for each program. The minimum is 1 and the maximum is 200. The default value is 200.

4. Configure how rates should be sorted within each product group on the Rates Results page. Sorting options includes: Lowest to highest rate, Lowest to highest APR, and Closest to PAR. The default setting is Lowest to Highest rate.

   This setting is not applicable to the Rates widget. Rates will continue to be sorted from lowest to highest rate within each product group on the Rates widget.

   The following image is an example of the Rates Results page when the Display Rates By is set to Closest to PAR:

   

5. Click Save.

NGCC-53503

Product and Pricing services through EPPS are now available for HELOC loans. When EPPS is configured and enabled in a loan application workflow, borrowers who select Home Equity Line of Credit as the Loan Purpose will be presented with the Rates page and will be able to select and compare rates and programs for their loan.

With this release, incomplete loan application data from Encompass Consumer Connect sites can be shared with Velocify Pulse. To learn more about this integration, see the Velocify release notes.

PULS-301

Enhancements have been made to the loan application and administration portal to provide better visibility and easier access to REO-related options and fields.

Changes to the Loan Application

The changes described in this section will be reflected in new and existing loan applications when Encompass Consumer Connect 21.3 is released.

Assets Page

A new Manage Your Properties section has been added to the Assets page of the loan application. This section provides borrowers with the necessary fields to add each REO property to include with their loan application. Previously, borrowers provided REO details by selecting Real Estate Owned from the drop-down list under Manage Your Assets and completed the fields that dynamically appeared. With this change, Real Estate Owned is no longer an option from the Manage Your Assets drop-down menu.

In addition, a new Subject Property check box becomes available when one REO property is specified. Borrowers can select this check box to indicate whether the REO property is also the subject property for Cash Out Refinance, No Cash Out Refinance, and HELOC loans. When selected, the subject property address automatically populates the Real Estate Owned fields.

Liabilities Page

The Liabilities page has been enhanced with a new drop-down menu that gives borrowers the ability to link a liability, such as a Mortgage or HELOC loan, to a manually entered REO property. If one or more REO properties have been manually entered on the Assets page, and the borrower selects No for Secured by Subject Property?, the new Select property that secures liability field will be displayed. The borrower can choose the property they want to use to secure liability from the drop-down list.

The tool tip next to the Select property that secures liability drop-down menu provides direction for borrowers when the property they want to link is not listed. The tooltip states the following:

"Don't see the property that secures this liability? Please go to the Real Estate Owned section on the Assets page to enter all the real estate properties you own."

Joint Credit Page

A tooltip has been added to the Joint Credit page next to the question, Are you applying for joint credit with a co-borrower?. The tooltip states the following:

"If you are changing this selection after providing your Assets and Liabilities information, then please review those sections again to ensure the accuracy and completeness of your information."

Changes to the Administration Portal

Changes have been made to the Assets section of the Loan App Workflows editor to improve usability for lenders managing REO settings. Under the Assets section, the REO fields have been moved from the Manage Your Assets area into a new dedicated area titled Manage Your Properties.

Lender administrators can edit the Manage Your Properties title and Belongs To field name, as well as hide the section from the loan application.

When Consumer Connect version 21.3 is released, the Manage Your Properties section will be shown by defualt in new and draft loan applications. Lenders who do not want to display the Manage Your Properties section should hide it by setting the Hide this section option in the top right corner to Yes.