Loan Settings

• Select Yes or No to configure whether or not a borrower must create an Encompass Consumer Direct user account before starting and submitting a loan application. When loan documents are sent to the borrower later, the borrower must create an account before viewing loan documents electronically.

Note: When borrowers are required to create an account to apply for a loan, the Show and Required check boxes for the email address are selected by default in the Field Settings section and cannot be cleared.

1. Select Yes or No to indicate whether all fields on the 1003 must be completed before the application can be submitted.
2. Select an option to Show or Hide the Generic Arm Disclosure when an ARM Amortization Type is selected when a borrower applies for a loan.

• When Show is selected, select sources for the Generic ARM Disclosure and, optionally, the CHARM booklet.
• When sources are selected, a check box displays on the borrower site, enabling the borrower to indicate that the disclosure and CHARM booklet (if appropriate) have been accepted. The text describing the check box contains links to the disclosure and CHARM booklet (if appropriate).

3. Use the Field Settings section to configure whether specific loan fields are required or are hidden from the borrower on your Consumer Direct website.

Note: Before changing the field settings, review the list of fields associated with the Order Credit and Product and Pricing services. The following bullet points explain changes in the Field Settings that can affect how these services run on your site.

• Clear or select the Show check box to hide or show the field. Hiding a field disables services on the Consumer Direct website that require a value in the field. For example, hiding the SSN field disables the service for ordering credit reports. If you later decide to show the field and enable the service again, you must enable the service in the appropriate section on the Loan Settings page.
• Clear or select the Required check box to indicate whether the field is required. When a field is optional and a service on the Consumer Direct website requires a value in the field, the service will not be available. For example, if the SSN field is optional and a borrower does not enter a value in the field, the borrower is not presented with the option of ordering a credit report.

Among the fields that can be hidden are the loan fields that trigger RESPA-TILA requirements to send initial disclosures.

Note: If a loan is imported into Encompass with all the RESPA-TILA initial disclosure fields populated, the time limit for sending initial disclosures might begin before a loan officer has been assigned to review the loan. Hiding one of these fields enables the loan officer to collect the remaining field information later, when the loan is actually being reviewed.

4. To limit the loan type options offered on your site, clear or select the loan type options below the Field Setting section.
5. Enter a default down payment percentage for each loan type. The Loan Details page of your Consumer Direct site will show borrowers the expected down payment amount in dollars based on this percentage and their loan amount.

6. Use the Preferred Loan Officer List section to create and manage the list of loan officers that borrowers can choose from. Add a loan officer to the list by entering the loan officer’s Encompass User ID. You can add, remove and arrange the order in which they will appear in the drop-down list on the Consumer Direct website. If there are no loan officers specified here, the Loan Officer option is not displayed on the Consumer Direct website. When managing the Preferred Loan Officer List, keep the following points in mind:

   • The Encompass User ID is required for each loan officer you want to add to the Preferred Loan Officer List. You can find the Encompass User ID on the Employee List located on the Manage Sites > Site Management > Employee List page.
   • The first loan officer you add to the list is displayed as the last entry in the dropdown list on the Consumer Direct website. Each additional entry is added above the last entry.
   • The list can contain up to 20 loan officers.
   • If a loan officer is removed or disabled in Encompass, the Consumer Direct website administrator should remove the loan officer from the Preferred Loan Officer list in Consumer Direct to prevent borrowers from selecting the inactive loan officer.
   • The states listed in the Subject Property section of the loan application are based on the company licenses defined in the Consumer Direct Administration Loan Settings page and may not represent the licenses of the selected loan officer.

    

• Select Show or Hide. When Hide is selected, borrowers do not see the Consent tab when filling out the application.

1. Select Yes to auto-generate a confirmation email to be sent to the applicant after they submit the application. Select No if you do not want this email sent.
2. Edit the Confirmation Email Subject text if necessary.
3. Edit the Confirmation Email Message text if necessary.

Note: Applications, disclosures, and other documents submitted through your Encompass Consumer Direct site are stored by Ellie Mae for a period of time. The retention periods are as follows: documents signed electronically (eSigned) – 7 years; other documents - 120 days; online application data - 90 days.

1. To enable borrowers to order credit from your site, select the Yes option. If you select No, the remaining entry fields in the Order Credit section will be disabled, and borrowers will not see the order credit page when completing an application on your site.
2. Select a Credit Provider.
3. In the Credit Report Request section, enter the login credentials for your credit provider, select the Credit Bureaus that are providing reports, and select an option to run Joint or Individual credit reports.
4. To have the borrower pay for the credit report, select Yes, and then enter the following information:

• The dollar amount that the borrower will pay for the credit report order.
• The Account ID and Secret Key supplied by Blue Pay, the company that will process the order payment.

Note: If you do not have a Blue Pay account, click the link to visit the Blue Pay website to set up an account.

5. In the Credit Authorization Content field, enter the text that displays on the Credit Order page on your Encompass Consumer Direct site.

• Click the button below the text box to repopulate the field with the default text.

Use this section to configure Consumer Direct to automatically submit a loan to Fannie Mae’s Desktop Underwriter (DU) service. Before you begin, please review Setting up Underwriting Services.

Note:Borrowers are not made aware of the underwriting service when they submit a loan from a Consumer Direct website and underwriting results are not automatically sent to the borrower.

1. Select Yes to enable DU underwriting.

2. Enter the DU Lender Institution ID assigned to your company by Fannie Mae. It will be used when sending a loan to DU or when importing conditions from DU.
3. Enter your company’s user name and password for DU.

   Note: If you have your own user name and password assigned by Fannie Mae, do not enter them here.

4. Enter the user name and password that has been designated by your company as the credentials to be used by all Consumer Direct website users.
5. Provide the DU user name and password that DU will use to connect with the credit vendor specified in Order Credit settings.

   Note: Fannie Mae uses these credentials to retrieve the credit reference number so that DU can access the previously generated credit report.

6. Specify the location where Consumer Direct will import DU conditions. Select Preliminary to import DU conditions to the Encompass eFolder's Preliminary Conditions tab. Select Underwriting to import DU conditions to the eFolder's Underwriting Conditions tab.

   Note: When importing a loan from DU, only conditions that are imported into the Underwriting Conditions tab in Encompass will be visible to you in Consumer Direct. If you select Preliminary here, conditions must be moved from the Preliminary Conditions tab in Encompass to the Underwriting Conditions tab in order to view them.

7. Click Save.

The information in this setting displays on the Consumer Direct website on the page that is accessed by clicking the State Licenses link in the website footer.

Add a State License

1. To add a state license, click the Add link at the bottom of the table in the State Licenses section.
2. Select a State from the drop-down list.
3. Enter the License Type, License Number, Expiration Date, and any Disclosure Information about the license, and then click Save.

Edit a State License

1. Click the View/Edit link for a state license.
2. Edit the license information, and then click Save.

Select Yes to enable the 2018 HMDA fields, or select No to enable the 2017 HMDA fields.

1. In the Loan Application Recipient section, enter the Encompass User ID for the person to be notified when the borrower submits an application without specifying a preferred loan officer.

Note: When a borrower submits an application, it is sent to the Loan Application folder selected in the Encompass Credentials section above.

2. Manually enter the and contact information for the Encompass user.

• Or click the Autofill Contact Information button to auto-populate the Name and Email fields.

Note: The Autofill Contact Information button will not recognize the employee's Encompass User ID if they have never logged in to Encompass. If you receive an error after clicking the Autofill button, confirm that the employee has logged in to Encompass at least once, and then retry. The Autofill Contact Information button auto-populates these fields based on the user's matching information in Encompass. If the user's information is not entered in Encompass, the corresponding fields will not be auto-populated.

3. If you want additional employees to be notified when the borrower submits an application, type their email address in the Additional Notification Emails text box. Separate each email address with a comma.
4. When finished, click Save.

1. To add a rule, click the Add Rule button.

• To edit an existing rule, click the Edit link for the rule and adjust the field entries described in the following steps.

2. On the Add Loan Template Rule page, enter a Rule Name.
3. Define the conditions under which the template will be applied by selecting the Loan Type, Loan Purpose, and Property Usage.
4. Select the Loan Template set that will be applied when the conditions are met, and then click Save.
5. To delete a template, click the Delete link for the rule and then click OK on the confirmation window.