Manage Borrower Accounts

WebCenter webmasters can use the Manage Borrower Accounts page to find a borrower, unlock the borrower's account, and reset the borrower's password. Typically this page is used when a borrower contacts your company because the borrower has been locked out of an account or forgotten the account password.

Note: This page is available only when the Allow webmasters to manage borrower accounts option is enabled in the Login Security section on the Manage Sites page.

To Manage a Borrower's Account:

1. Enter the borrower's email address in the Borrower Email Address field, and then click Search for Borrower.
2. If the email address is associated with an existing borrower account, the borrower's account information displays below.

• The Account Status line indicates whether the borrowers account is locked. Click the icon to unlock the account.

3. To reset the borrower's password, click Reset Password.

• A temporary password is generated.

Note: The temporary password is not automatically sent to the borrower. You must contact the borrower and provide them with the temporary password.

Resetting the Borrower Link

A Borrower Link tool is available that enables System Administrators and Named Contacts to manage their WebCenter borrower accounts. For more information on this tool, click here.