View Messages From Your Loan Originator
The Loan Detail page provides important information about your loan and any tasks, status updates, or requests that have been sent by your loan originator.
Types of Messages:
There are different types of messages that may be sent to you by your loan originator. Each message that you have received is listed in the My Tasks or Loan Status sections.
Documents to eSign
A Documents to Sign message contains one ore more loan documents that you need to sign, and then return, to your loan originator (for example, the Loan Estimate or the Uniform Residential Loan Application). This message type is listed in the My Tasks section.
- After reviewing the documents, you can then sign and return the documents electronically without printing any of them.
Documents to Print, Sign, and Return
A Documents to Print, Sign, and Return message contains one or more loan documents that you need to sign and return to your loan originator (for example, the Loan Estimate or the Uniform Residential Loan Application). This message type is listed in the My Tasks section.
- After reviewing the documents in the message, print, sign, and then return the documents by fax or scan the documents and upload electronic copies to the WebCenter website.
Documents Needed for Your Loan
A Documents Needed for Your Loan message contains a list of documents that you need to provide to your loan originator, such as pay stubs or tax records, but don't require a signature. This message type is listed in the My Tasks section.
- After viewing the message, you can scan and then upload an electronic version of the requested documents to the WebCenter website or print and then return the documents via fax.
Documents to Review
Your loan originator may send you documents for your review, but they do not need to be signed, nor returned. These documents are for your information only. This message type is listed in the My Tasks section.
Status Update
A Status Update is a short message that updates you on the progress of your loan. Examples of a Status Online message include Loan Application is approved, Credit Ordered, and Loan is Funded. There are no additional details or documents associated with a Status Update. This message type is listed in the Loan Status section.
To View a Message:
- On the Loan Detail page, click the plus symbol next to the message in the My Tasks section. When you click the plus symbol, the content of the message is displayed.
- The subject of the listed task can be customized by your loan originator, but Electronic Loan Document Request is a common example.
- Click the plus symbol again to hide the content of the message.