Lock Desk Settings

Use the Lock Desk Settings to set the schedule for the hours during which users can submit lock requests to the lock desk via the Encompass Product and Pricing Service. When a user attempts to submit a lock request outside scheduled hours of operation, the Submit button will not be visible and a message will display the lock desk hours of operation.

Note: If the administrator has enabled the After Hours Lock Submission Access option for a user on the Update User page, the user can submit lock requests at any time, regardless of the lock desk hours.

If Enable Encompass Lock Desk Settings is selected in the Encompass Lock Desk Setup Admin settings, the Encompass lock desk settings will override the EPPS lock desk settings to support Overnight Rate Protection (ONRP) in Encompass. In addition, the Submit button will be enabled on the Summary tab, and will transmit the relevant pricing data back to Encompass.

To Set the Schedule:

Log into EPPS as a Client Admin.
Click the Admin tab, click the Settings tab, and then click the Lock Desk Settings link at the top of the page.

Select whether to keep the lock desk open every day of the week (Any Day) or on weekdays only (Weekday Only).
Select a Start Time and End Time for daily operations.

After you select a time, you can manually edit the selection by typing a new time.

Note: The time zone for the hours is listed next to the time settings. Adjust for the time difference if you are located in another time zone.

Select the Next Business Day check box to apply one of the following rules:

When “Any Day” is selected for the Days of Week selection, the End Time occurs in the next 24-hour period.
When “Weekday Only” is selected for the Days of Week selection, the End Time occurs on the next business day.

Enter the message that users will see when submitting a lock request outside the scheduled hours.
Select an option for the Lock/Submit Override:

not in effect - The lock desk is open only during the scheduled operating hours.
LOCKS/SUBMITS ENABLED - The lock desk ignores the scheduled operating hours and is always open.
LOCKS/SUBMITS DISABLED - The lock desk is not open as long as this option is enabled. Use this option when repricing is underway and you do not want users locking rates that will potentially be repriced.

Enter the message that users will see on the Summary tab before they submit a rate lock request.