Encompass 25.3 Major Release

What's in this Release

Here are the updates introduced in this release, which include new features, enhancements to existing functionality, updates to forms, and fixes:

Encompass Forms & Tools:

• Logic Updated for Apply Actual Payment Change Checkbox (ENCW-122897) - Updated the logic that is used to determine when the Apply Actual Payment Change checkbox (field ID PAYMENTTABLE.USEACTUALPAYMENTCHANGE) displays on the Loan Estimate form to provide a consistent experience with the Encompass desktop interface.

• Added Ability to View Audit Trail for Disclosure Tracking (ENCW-122617) - Added the ability to access and view individual audit trails for each eDisclosure package from the Encompass web interface.

• Appraisal Fields Now Displayed on the ULDD/PDD Input Form (ENCW-121141) - Added the following fields to the ULDD/PDD Fannie Mae and Freddie Mac forms:

  • Rent Schedule (ULDD.X219)

  • UAD2025 (ULDD.X220)

• ULDD/PDD Form Design Updates (ENCW-123595) - Several visual updates have been made to the ULDD/PDD Fannie Mae and Freddie Mac forms with updates to section borders, section titles, and more.

• New Lock Expiration Date Field Added to Lock Comparison Tool (SEC-30092) - A new read-only Lock Expiration Date (field ID 762) field has been added to the Lock Comparison Tool to enables users to easily see that the lock is expired.

• Updated Calculations for Profitability to Support Zero Base Pricing When Auto-Lock Enabled (SEC-30128) - When Zero Based Par Pricing is enabled for a channel on the Product and Pricing setting and Auto-Lock is enabled (Encompass desktop interface), the Profitability Fee fields will be multiplied by -1. In addition, once the lock is confirmed, the Buy Side Lock and Pricing Profitability Fee fields on the Secondary Lock Tool will display in zero based pricing.

Updates for ICE Mortgage Analyzers Integrations:

• Credit Analyzer Data Now Available in Compare and Import Tool (ENCW-121439) - The Compare and Import Tool now provides a Credit section that provides Encompass users an easy way to compare the credit data stated on the loan application and the liabilities provided through the Credit Analyzer. Users can then elect to import the Credit Analyzer data into the loan at their discretion.

• Freddie Mac AIM Indicator Added to Compare and Import Tool (ENCW-119354) - Clients using Income Analyzers can now confirm that Freddie Mac has accepted income from a digital income source returning AIM (Asset and Income Modeler) eligibility. Users have the option to accept the AIM income calculation or to continue to use the analyzer-calculated income.

Electronic Document Management (EDM):

• eFolder Actions Now Restricted when Loan is in Read-Only Mode (DOCP-77341) - When a loan is presented as “read-only” to a user (based on settings configured by the Encompass administrator) actions in the eFolder are now restricted to prevent changes from being made to the eFolder view, files, and document folders.

• Updates to Document Pop-Out Windows for eFolder Documents and Documents for Conditions or Tasks (DOCP-74425, ENCW-125375) - Updates have been made to the way Encompass manages the document pop-out windows provided when viewing documents from the eFolder and documents associated with conditions or tasks. When a user is viewing a document from the eFolder or a document from a condition or task in the Document Viewer and then elects to select the Pop Out Window icon to view the document in a pop-out browser window, Encompass now prevents the same document from being popped out twice. (If the user has already opened the document in a pop-out window and then attempts to pop-out the same document later, Encompass will simply place focus on the document in the original pop-out window.) In addition, when the loan file is closed for any reason, all open pop-out document windows will close automatically.

• New Options to Select a Document Folder and Auto-Select the Files in the Folder (DOCP-76436) - On the eFolder Landing View (the default eFolder layout), users now have the options to select document folders and the file attachments in the folders at the same time. When all of the file attachments in a folder are selected, all of the file attachments are then displayed under the document folder when using the eFolder’s Side-by-Side View. In the Document Folders section:

  • Using your keyboard, press the Ctrl key or the Cmd [command] key, and then select a document folder. All of the file attachments in the folder will then also be selected.

  • Using your keyboard, press the Shift key and the Ctrl key or the Cmd [command] key, and then select a document folder and the next consecutive document folder. The document folders and file attachments in the folders will then also be selected.

• Selected Document Folders and the Filters Being Applied Now Persist in Side-by-Side View (DOCP-76438) - After selecting one or more document folders on the eFolder’s Landing View and then applying filters to the document folders, the selections you make are now also used when you switch to the Side-by-Side View. A new option has also been added to the Side-by-Side View which enables users to clear the filters.

• Only Selected File Attachments Display in Document Viewer (DOCP-74420) - In the Document Folders section in the eFolder’s Landing View, when a document folder is expanded, and then a file attachment is selected, when the user switches to the Side-by-Side View only the selected file is displayed in the preview panel as expected. Now, if user selects the Document Folder icon to display the list of file attachments and then selects a file attachment, when the user switches to the Side-by-Side View only the selected file is displayed in the preview panel. Previously if the user selected the Document Folder icon to display the list of file attachments, the first attachment would also display along with the selected file attachment in the Side-by-Side View preview panel.

• Updates to the Sorting of File Attachments (DOCP-77524) - In the eFolder’s Landing View and Side-by-Side View, the sorting order of file attachments (in the Unassigned section and the Document Folders section) has been updated. File attachments are now sorted based on the date of their creation, with the newest file always being added to the top of the applicable list.

Encompass Settings:

• Coming Soon: Update to Address Issue with the Encompass Password Policy (EDC-1164) - The Force user to change password option and the password expiration policy in Encompass were not being honored in certain applications, including the Encompass web interface, and users were permitted to log in with their expired Encompass password. In the Encompass 25.4 release currently targeted for November 2025, this issue will be addressed. This may result in many users being blocked from logging into their application until they change their password as soon as their company upgrades to Encompass 25.4 in Production environments. To help reduce the number of users who will be required to change their password when Encompass 25.4 is released, administrators can notify intended users now to proactively change their password prior to the Encompass 25.4 release.

• Sub-Domains Now Supported for Notification Template Sender eMail Addresses (PSS-84257) - When setting up Notification Templates, Encompass now supports using sub-domains for the sender email address that will be used to send email notifications. Previously, only domains were supported. Starting with Encompass 25.3, a domain or sub-domain may be used for this email address. For example, an email address using a domain format like noreply-company@ice.com will continue to be supported, while an email address using a sub-domain like noreply-company@west.ice.com is now also supported.

• New Loan Template Option to Use the Left Navigation Menu Provided with the Web Interface (ENCW-124788, NICE-54186) - A new option - Web Left Navigation Template - is now provided in the Loan Template Sets setting in the Encompass Settings in the desktop interface. Here the administrator can select a Loan Left Navigation template that’s been configured in the Encompass web interface Admin portal to include with the loan template. (All Loan Left Navigation templates are available to select here.) When a loan using the loan template is opened in the Encompass web interface, the Loan Left Navigation template is applied and the left navigation menu is displayed accordingly. For more information about Loan Left Navigation templates, review the online help topic.

Notification Templates Updates

• Default Sorting Order Updated for Notification Templates (ENCW-117331) - The default sorting order for the Notification Templates page has been updated to sort the list by the Modified Date column in descending order, listing the most recently modified template at the top.

Workflow Engine & Tasks

• Expected Duration Relabeled and Advanced Condition Support Added (ENCW-119993) - The Expected Duration section has been renamed to Due Date Calculation. Additionally, advanced conditions have been added to enable you to configure templates to dynamically create task due dates when applying task templates to a loan, based on loan level field values.

• Task Type can now be Removed After Selection (ENCW-122567) - Administrators can now remove a task type from a workflow task template.

• Create Sub-Task Resulting Action Option Enhanced (ENCS-26004) - The Re-open completed Task to create Sub-Task(s) option on the Create Sub-Task resulting action has been enhanced to re-open tasks when the sub-task is an optional sub-task. Previously, the task was only re-opened when the sub-task being added was a required sub-task

• Added Additional Evaluation Options to Field Value Modified Triggering Event (ENCW-121663) - Additional options have been added to the Was Changed field for the Field Value Modified triggering event to enable administrators to further specify the type of change that must occur before the workflow rule triggers.

  • Any Change <> Blank

  • To Blank

  • To Specific Value

  • From Specific Value to Specific Value

  • From Blank to Specific Value

  • From Specific Value to Blank

• New Options Added to Complete Task Resulting Action (ENCW-119871) - Added or updated the following options to the Complete Task resulting action:

  • Updated task selection method to enable selecting by task type or template.

  • Added Include tasks with open Subtasks option to enable administrators to complete all subtasks associated with the selected task.

Services Updates

• Automated Rules for Service Orders Moved (ASO-20160) - Automation rules have been moved from Services Management to a new Automated Ordering Templates option in the Services category in the Encompass Admin Portal.

• Added Ability to Test Automation Rules Against a Specific Loan (ASO-20295) - Added an Execute option to the Readiness Condition section to test the conditions against a specific loan.

• Added Options to Navigate to Workflow Rules from Automated Ordering Templates (ASO-20499) - Several options have been added to direct administrators to the Workflow Rules page after creating new Automated Ordering Templates or when disabling an Automated Ordering Template that is associated with an existing workflow rule.

• Encompass Desktop Interface: New Option Added to Launch the Services Page in Encompass Web Interface (ASO-18498, NICE-52804) - Using the new Open Services in Web option provided at the top of the Services tab when working in a loan in the desktop interface, users can now jump to the Services > All Services page inside the Encompass web interface.

• Mortgage Insurance Center (TQL-41765, TQL-42038, TQL-42079, TQL-42037) - Order Summary page updated with Special Loan Program and EPC Transaction ID, Document Upload page updated with Status column, test environments updated with a visual indicator.

Conditions Update:

• Conditions Page Enhancements for Improved Workflow and Usability (ENCW-119870) - The Conditions page has been updated to improve workflow and usability, featuring a new Prior To tracker and disposition-based tabs to simplify condition management. These updates aim to streamline the user experience and provide a more intuitive way to view and manage conditions with at-a-glance metrics.

• Sorting Order for Enhanced Conditions Updated (ENCW-125580) - File attachments for enhanced conditions are now displayed in descending order, listing the most recent file attachment at the top.

Fixed Issues

• Issue with Field Search Resolved (ENCW-126562) - Some users experienced an issue where the Field Search feature was not finding fields that were located on custom input forms. This issue was also evident for some fields on some standard forms, though not as prevalent. The only workaround available was to open the impacted custom form and then select the Save button to save the form. The cause of the issue was identified and it was addressed. Users can now search for fields using the Field Search feature and it will find the intended fields on custom and standard forms as expected.

• Tasks with no Task Type Can Now be Reassigned Properly (ENCS-26742) - Fixed an issue where users were unable to use the Assign to Me feature to assign tasks with blank task types to themselves.

• Affordability Management and Eligibility Letters Pages no Longer Blank (ENCW-114186, ENCW-123621, ENCW-123627) - Fixed an issue where the Affordability Management and Eligibility Letters settings pages would sometimes be blank, preventing users from updating settings.

• Upload Icon No Longer Missing from Milestone Completion Window (ENCW-117619) - Fixed an issue where the document upload icon was missing from the milestone completion window for required documents where attachments are not required.

• eConsent Details Consistent Between Web and Desktop Interfaces (ENCW-118535) - Fixed an issue where eConsent details were not visible in the Encompass web interface when an eConsent request was made from the Encompass desktop interface.

• Get MI Option Now Works for Disclosed Loans (ENCW-121323) - Fixed an issue where users received an error when using the Get MI option on the Loan Information form if the loan had a Loan Estimate disclosure tracking entry.

• Entries in Credits Section on Funding Worksheet no Longer Overlap (ENCW-122049) - Fixed an issue where line items in the Credits section of the Funding Worksheet would sometimes overlap. This issue made it hard to view the full list of line items listed as credits.

• Custom Print Form Names with Special Character no Longer Cause Printing Error (ENCW-122472) - Fixed an issue where users were unable to select custom forms to print when one or more forms in the list had special characters in the title.

• Flood Zone Field no Longer Clears when Special Flood Area Indicator is set to No (ENCW-123471) - Fixed an issue where values entered in the Flood Zone field (541) would be removed if the value for the Special Flood Area Indicator field (2366) was set to No.

• Field Label Misspelling Fixed on HMDA Information (ENCW-125032) - Fixed the following misspelled labels:

  • Credit Scoring Modal updated to Credit Scoring Model (HMDA.X117)

  • Other Scoring Modal updated to Other Scoring Model (4176)

• Borrower Names Now Consistent when Opening Conversation Log Across Multiple Loans (ENCW-125304) - Fixed an issue where the borrower’s name displayed in a conversation log entry would not match with the borrower’s name on the loan. This issue occurred when creating conversation logs on multiple loan files in the same session.

• Good Faith Fee Variance Alert Now Clears After Curing Variance (ENCW-126078) - Fixed an issue where users were not able to clear Good Faith Fee Variance alerts after using the cure variance option for fees that cannot decrease.

• Tab Order Issue Address on Initial Escrow Account Setup Window (ENCW-123990, ENCW-126370) - Fixed an issue where the Initial Escrow Account Setup window would reload as if the user used the Tab key to move to the next field.

• Searching Workflow Tasks Tool Pipeline by Name Column Searching Updated (ENCW-125794) - Additional fixes have been made to ensure that upper case, lower case, and a mixture of upper- and lower-case searches will enable users to filter the name column.

• Custom Loan Left Navigation Now Operating as Expected when Using a Tool as the Default Landing Page (ENCW-122474) - An issue with the custom Loan Left Navigation option has been fixed. Previously, when a custom loan left navigation panel where a tool such as the Underwriter Summary was set as the initial item that should display for users when they opened a loan file was being used, the tool/page was not loading, and the users were left with a blank page. This issue has been fixed.

• Form Name Now Displayed in Pop-Up Windows when Opened from Custom Forms via a Script (ENCW-125388) - In previous versions of Encompass, when a button on a custom input form was configured with a script designed to open another input form in a new window when a user selected the button, the form description was displayed at the top of the new window. Based on the configuration of the script, this description could contain irrelevant information or other verbiage that was confusing to users. Going forward, the name of the form configured in the script will display at the top of the window.

• Custom Applications Now Displaying as Expected (ENCW-119123) - When using the Apps menu to view the available custom applications added to their Encompass web interface, some of the custom applications were not displaying reliably. This has been addressed, and all custom applications are now displayed as expected when a user selects the Apps menu at the top of the loan view.

• Updated Column in eFolder’s Document Folders Section Now Displays Data (DOCP-66846) - After customizing the Document Folders section by adding an Updated column, the last updated date for the document folder now displays in the column as expected. Previously, this column was not displaying any data.

• Selected Bank Information Now Populated in Warehouse Bank Section of Correspondent Purchase Advice Form ( SEC-30198) - An issue where the wrong bank information was populated in the Warehouse Bank section of the Correspondent Purchase Advice Form when the Warehouse Bank Lookup icon was clicked and a bank was selected has been resolved.

• Values in Field NEWHUD.X1721 and Field 3875 Now Match After Loan Locked (SEC-30508) - An issue where after a loan was locked, the values in field NEWHUD.X1721 and field 3875 did not match and were displayed in the Compare with Current Data popup window when the Compare with Current Loan Data was selected on the Lock Snapshot has been resolved.