Fixed Issues for Encompass (Web Version) - 25.1 Critical Patch 2
This section discusses the updates that are provided in this release.
Fixed Issues
Why we made this update: The following issues were fixed to improve usability and to help ensure the Encompass web interface and the Web Input Form Builder is operating as expected. The issues that are chosen to be fixed are based on the severity of their impact to clients and client feedback.
Encompass Now Operating as Expected After Opening the Conversation Log
Some users experienced an issue where their Encompass system would hang when they opened the Tools > Conversation Log. This resulted in the Conversation Log page continuously trying to load and the user could not navigate away from the page. This issue, which typically occurred in instances with a large number of business contacts, has been fixed. The Conversation Log is now opening as expected.
As part of this fix, the Company field in the Conversation Log has been changed from a dropdown field to a text field. Instead of selecting the business contact's company name from the Company dropdown list, users now select the Address Book icon in the Name field, and then select the business contact to add to the log. The name of the selected contact's company is then populated to the Company field.
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