Unlock Loan File
Use the Unlock Loan File feature to unlock a read-only file. A file may also become locked if the connection to the server is lost while the loan file is open.
To unlock a file, you must have Full Right access to that file.
To Unlock a Loan File:
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On the menu bar, click Encompass, and then click Settings.
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On the left panel, click System Administration, and then click Unlock Loan File.
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From the Loan Folder list, select the folder that contains the file or files to unlock.
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Click one or more files.
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Click Unlock.