Fixed Issues for Version 18.4.0.4
This Encompass 18.4 November Service Pack Critical Patch 1 includes updates to users' Encompass client machines.
Why we fixed these issues: This issue was fixed to improve usability and to help ensure Encompass is operating as expected. This issue was chosen to be fixed based on the severity of its impact to clients and client feedback.
Updates to the Encompass Client Machines
The Encompass 18.4 November Service Pack Critical Patch 1 includes the following item, which is a client-side update that is applied to users' Encompass client machines. This client update can be controlled manually via the Encompass Version Manager tool. If the tool has been configured to always apply new releases to users’ computers automatically, users will receive this update upon their initial log in of Encompass following the release.
Issue Resolved: Users Receiving System.OutOfMemoryException Errors in Encompass
An issue occurred where users performing various actions in Encompass were receiving 'System.OutofMemoryException" errors like these:
The following error occurred when trying to upload the file: Exception of type 'System.OutOfMemoryException' was thrown.
or
An unexpected error has occurred while performing this operation. The error is described as: Exception of type 'System.OutOfMemoryException' was thrown.
To attempt to continue despite this error, press the OK button. To exit the application, press Exit.
These errors were triggered intermittently during a user session, but typically when a user attempted to generate documents, save changes to loans, access a service, order underwriting with DU or LPA, upload a file to the eFolder, or retrieve eSigned documents. Once this error was triggered, the user would be forced to exit their Encompass instance.
The source of this memory error was identified and addressed. Users can now perform these actions again as expected without triggering these 'System.OutOfMemoryException' errors.
