Known Issues and Usages Notes
This page lists known issues, current limitations, and usage notes for Encompass Consumer Connect. We are working to fix these issues in upcoming releases. Check back to review this list to see when (and in which release) a known issue has been fixed.
To view known issues, limitations, and usage notes for new URLA, see URLA 2020 Known Issues and Usage Notes.
Known Issues
This section lists known issues and current limitations within Encompass Consumer Connect. We are working to fix these issues in upcoming releases. Check back to review this list to see when (and in which release) a known issue has been fixed.
For loan application workflows that are migrated automatically with the 21.2 June release, there are two loan application settings that will not migrate automatically and will need to be re-enabled if desired. These settings are Show navigation menu in the loan application? and Enable progressive workflow located on the Loan App Workflows page.
To Re-Enable the Loan App Workflow Settings:
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Open the Loan App Settings for the workflow.
- Scroll down to the Show left navigation menu option in the loan application?and Enable progressive workflow settings.
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Click Yes next to each option as desired.
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Click Save.
NGCC-56483
Some lenders have reported inaccuracies with the Services data displayed on the Statistics page of the administration portal. We are actively working to resolve this issue and will provide an update soon.
NGCC-54565
Issues have been observed with the administration portal when using an Internet Explorer 11 browser. Lender administrators using Internet Explorer 11 might encounter issues where the administration portal does not display screen elements correctly or screen elements do not work as expected.
To work around these issues, and to prepare for Microsoft's end of support for IE date, we recommend that lender administrators and loan officers start using other fully supported browsers, such as the latest versions of Edge, Chrome, or Firefox when accessing the administration portal.
An issue exists with Firefox browsers and Encompass Consumer Connect SSO sites that use Salesforce as an Idenitity Provider. With this issue, users are not able to log into the site using a Firefox browser.
To work around this issue, the Firefox user can disable blocking of Cookies and Trackers.
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Open the FireFox browser menu.
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Select Options > Privacy & Security.
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In the Content Blocking section, select Custom.
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Clear the Cookies and Trackers check boxes.
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Refresh the page.
NGCC-39070
The September Critical Patch provided an upgrade the FormFree Asset Verification service. With the upgrade a change was made to the FormFree label in the Asset Verification Service drop-down menu on the Services Management > Asset Verification page. The label changed from “FormFree” to “FormFree – Verification of Assets”.
If you are configuring the FormFree Asset Verification service and do not see the new FormFree – Verification of Assets label, you may need to clear your browser’s cache so the new label can load. There is no impact to the loan application or borrower experience with this issue.
Asset Verification orders placed through Encompass Consumer Connect using FormFree cannot be refreshed in Encompass at this time. When retrieving service orders for Encompass loan files, loan officers are provided with a Refresh option that imports the data from the Asset Verification report. However, with Encompass Consumer Connect loans using FormFree as the Asset Verification Provider, loan officers are not provided with the Refresh option or any other way to import the asset verification report.
To work around this issue, the loan officer can import the asset verification report using the Import button in Encompass. The lender enters the AccountCheck ID when prompted. The AccountChek ID can be found in the Streamlined 1003 field or in the asset verification PDF report itself. The loan officer can then manually import the FormFree order that was submitted in Encompass Consumer Connect and refresh the order.
ECC-693 (Updated with 20.1 April Major Release)
An issue has been reported with automated underwriting (AUS) results when credit is ordered through AUS. When a credit report is ordered with an AUS request, the borrower is not given an opportunity to specify liabilities that will be paid off before closing or to link liabilities to any REOs. In this case, the AUS report returned from Fannie Mae and Freddie Mac may be inaccurate.
ECC-737
Usage Notes
Microsoft announced on August 17, 2020 that they will sunset support for Internet Explorer 11 (IE 11).
In light of this announcement, and given the issues described in the Known Issues section under Issues with Administration Portal and Microsoft Internet Explorer 11 on page 1, we are recommending that lender administrators and loan officers who use the Encompass Consumer Connect Admin portal begin using one of the supported web browsers below. In addition, to prepare for these changes and minimize borrower impact prior to Microsoft’s official date of August 17th 2021, Encompass Consumer Connect will stop supporting IE 11 for borrowers after the 21.2 release.
Supported browsers:
- Microsoft Edge
- Chrome
- Firefox
- Safari
For more information on the Microsoft Internet Explorer announcement please click here.
This usage note is for lenders who have a loan application workflow that runs the FormFree Asset Verification service. A change was made to the VOA field requirements as part of the FormFree upgrade delivered with the September Critical Patch. With this change, the borrower’s Social Security Number (field ID 65) has been made required to run FormFree VOA transactions successfully.
Possible Action Required: If the Social Security Number field was hidden prior to the September Critical Patch, the lender administrator should refresh the workflow so the change can take effect. VOA transactions will not complete successfully without the Social Security Number.
To refresh the workflow:
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Open the workflow in the administration portal, Loan App Workflows page.
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Edit the workflow (update any field or value), then click Save.
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Optional. Revert your change, then click Save again.
NGCC-49144
The Loan Submission for Co-Borrower email template contains the typo, "You?ve", in the message text sent to the co-borrower. The typo is observed on existing sites only, and not on newly created sites.
To correct the typo:
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In Encompass Consumer Connect Admin, go to Email Notifications.
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If you have more than one Encompass Consumer Connect site, select the site to edit from the drop-down list at the top of the page.
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Click the Edit icon for the Loan Submission for Co-Borrower template.
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Click Reset to Default.
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Click Save.
NGCC-48523
VOE reports originally ordered through Encompass Consumer Connect cannot be reordered. To reorder a VOE report, use the ReVerify option in Encompass to place a new order or order through The Work Number website.
If your Order Credit Settings are set to order Joint credit reports, be aware that a joint credit report will be run for both borrowers on the loan application. This applies even if the borrowers are unmarried.
ECC-771
After making changes to the Loan Application Recipient (LAR) licensing information in Encompass, be sure to republish your Encompass Consumer Connect site so that your changes are reflected in the loan application.