Encompass Consumer Connect 22.1 Release Notes
Encompass Consumer Connect 22.1 Major Release
This document is a preview of the upcoming Encompass Consumer Connect 22.1 Major release. The feature enhancements included in this release are listed below. This content is subject to change until the official product release.
When the expanded and fully documented release notes are available for this release, they will replace this Release Preview Document.
Additional Resources:
What's in This Release
Highlights of this release include the following:
Live Chat
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New Live Chat Feature Connects Borrowers with Loan Officers in Real-Time (NGCC-27861) — A new live chat feature has been added to the loan application and borrower portal. This feature allows borrowers to easily communicate with the loan officer from a draft or submitted loan application. When a borrower initiates a chat session, the loan officer responds through the new Communications panel in the web version of Encompass.
The new Communications panel is available with the Encompass (web version) 22.1 release.
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Live Chat Configuration Settings Added to Consumer Connect Admin (NGCC-53491) - To support live chat between loan officers and borrowers, a new Live Chat Settings section has been added to the Borrower Loan Portal tab in the administration portal. From Live Chat Settings, lender administrators and loan officers with persona access can enable or disable the live chat feature and manage disclaimer text.
Borrower Account Authentication and Loan Linking
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Improved Borrower Account Authentication and Loan Linking (NGCC-57342) — Opt-In Feature Changes have been made to the authentication process for borrowers accessing the loan for the first time. With these changes, Encompass Consumer Connect will authenticate the borrower and co-borrower by sending a one-time passcode (OTP) via SMS, text message, or voice call to their phones. Business partners will continue to use authorization codes when accessing the loan for the first time; however, the authorization code will be automatically generated by Encompass instead of manually entered by the lender. For additional information about these changes, see the Borrower Account Authentication and Loan Linking guide.
This enhancement will be generally available in a future release; however, lenders can opt-in to start taking advantage of them starting with this release. To request access to this enhancement, please complete the opt-in form by April 1.
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