Feature Enhancements for Encompass Appraisal Center - February 2024
Password Security Updates
Appraisal Center User Password Policy Changes
As part of the new application security password policy for the Encompass Appraisal Center portal, users now need to adhere to the below password rules and may be prompted to enter a new password.
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Password must contain at least 8 characters and include uppercase, lowercase and at least 1 number.
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Once the password is changed, it cannot be changed again within 24 hours. User must wait for 24 hours to change it again.
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Password cannot be the same as previous 3 passwords used.
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Password expiration date is 90 days. After 90 days, when the user logs in with the old password, they will be redirected to the Change Password page to enter a new login password.
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User accounts will be locked after 6 failed authentication attempts. The lockout wait time is 5 minutes. After that wait time, the user can try again to unlock account.
New Appraisal Type
New 'Appraisal Type' Value: Other-See Message
In some situations, lender users may not be able to select specific appraisal type values during appraisal ordering and convey them clearly to appraisers. At the same time, appraisers may ignore or miss messages from the lender user. To help address these issues, a new option called Other - See Message is now available to select from the Appraisal Type drop-down list. This selection helps ensure appraisers notice any message or comments from the lender user during appraisal ordering.
For appraisers, the Appraisal Type and Message values are visible on the appraisal order in the Appraisal Center as shown below.
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