Feature Enhancements for Encompass Appraisal Center 20.2 Major Release

Starting with the 20.2 Major Release, a monthly invoice of all appraisal orders and other applicable fees will be provided to appraisal companies or appraisers using the Pay As You Go plan. The credit card that has been set up for appraisal orders will continue to be charged $10 per order, but the total charges will only be submitted once per month and processed for payment. In addition, appraisers will no longer be required to enter or validate their credit card information on the Payment Review page every time they accept a new appraisal order. With monthly billing in place, appraisal companies or appraisers will be required to pay for their orders only once and they can immediately accept and confirm orders without having to enter or review payment information each time. Billing for the month is initiated on the first business day of the following month. An invoice listing all of the orders for the previous month will be listed on the My Account > Invoices tab on the first business day of each month to provide visibility into the orders for the month.

In addition, appraisers can now reject previously accepted orders. As a result, they will not be charged for the previously accepted order. (This option applies to appraisers utilizing an Appraisal Directory Subscription plan and to those appraisers utilizing the Pay As You Go plan.) A new Request Refund button is now displayed at the bottom of the View Order Page when viewing the order details for an accepted order. Appraisers can click this button between the time they accept the order, up until they attach and send a document to the lender. After confirming the refund request, the order is sent to the Archived Orders tab and its status is updated to Refunded.

Please note that this monthly billing functionality will be automatically enabled on November 2, 2020. Until then, the Pay as You Go process will continue to function as it has prior to November 2, 2020.