Encompass CRM 24.1 April Service Pack: Feature Enhancements

Prior to this release, email sync was not supported for investor email addresses. Starting with this release, for all Encompass CRM instances with Encompass Sync enabled, investor email addresses for agent, Customer and Prospect will be available to be mapped and synced.

To remain in compliance with Google and Yahoo’s new email deliverability rules, Encompass CRM is implementing one-click list unsubscribe. This change will take effect on or before June 1, 2024.

This will not impact opt-out requests.

One-click list unsubscribe is a native unsubscribe option located in the header of an email. It is visible only in certain email clients, such as Gmail, Yahoo, Apple Mail, and Outlook. Once enabled, the one-click list unsubscribe option will automatically appear in email clients that support the feature. One-click list unsubscribe is not a replacement for the unsubscribe link located in the footer of your emails

Your company must authenticate its DMARC record through your Domain Name System (DNS) for the one-click unsubscribe feature to work. For detailed instructions on authenticating your DMARC record see What Is DMARC in Email (Understanding DMARC Records)?

If you need assistance, contact mr_marketinghelp@ice.com.

If you do not authenticate your DMARC record, your organization’s emails may not be delivered as expected, or may be marked as spam. You are responsible for authenticating your domain to ensure compliance with the new deliverability rules. Learn more about Google’s new requirements here.