Updates and Enhancements to Features for 21.1 April Service Pack

This section discusses the updates and enhancements to existing forms, features, services, or settings that are provided in this release.

Administrator Settings

A new Show Loan Summary Bar option has been added to the Encompass Admin Portal. This new option is the initial phase of a plan to make the loan summary bar more configurable to support the multiple channels you may be working with. This new option enables the administrator to show or hide the loan summary bar at the top of a loan for that specific instance, providing more space on the screen.

To Show or Hide the Loan Summary Bar

  1. From the Encompass Admin Portal, select Company/User Setup.
  2. Select Loan Summary Bar.

  3. On the Loan Summary Page, select the toggle next to the Show Loan Summary Bar option to turn the Loan Summary Bar on or off.

Note: This option is turned on by default.

NGENY-26001

Form Updates

Support for the Statement of Denial form has been added to LO Connect. Use the Statement of Denial form to disclose the reasons why the loan application was denied. The form also discloses the use of any information obtained from outside sources and the identity of the sources.

To Access and Complete the Form

  1. From a loan in LO Connect, select Statement of Denial from the Forms section.
  2. In the Date Denied field, enter the date the Statement of Denial was completed.
  3. Enter the name of the person who denied the loan in the Denied By field.
  4. In the Mailed On field, enter the date that the statement of denial was mailed.
  5. In section 1, select one or more check boxes to indicate the reason the application was denied.
  6. In section 2, select one or more check boxes to disclose sources of information that contributed to the decision to decline the application. Type an Additional Statement as required.

  7. In section 3, type the name of the lender and their contact information.

    • By default, this section is automatically populated with the lender information entered on the Closing Vendor Information input form in Encompass.
    • For loans in the Correspondent loan channel with non-delegated underwriting, your company information should be entered here (rather than the lender) since your company is acting as the Correspondent investor in these types of transactions.
    • If authorized by the administrator, you can click the blue Lock icon and manually enter information in the field.
  8. In section 4, type the name and address of the federal agency that administers ECOA compliance for this credit application.

ENCW-53869

Updates to Features and Enhancements

Support for foreign addresses has been added to several of the new URLA verification forms in Encompass LO Connect. In addition, a new Foreign Address check box has been added to convert the State field to State/ Province/ Region and the Zip Code field to Zip Code / Postal Code. The following verification forms now support foreign addresses:

  • Residence
  • Employment
  • Liabilities
  • Liabilities (Other)
  • Deposit
  • Mortgage

NGENY-25120

Support for foreign addresses has been added to several of the new URLA verification forms in Encompass LO Connect. In addition, a new Foreign Address check box has been added to convert the State field to State/ Province/ Region and the Zip Code field to Zip Code / Postal Code. The following verification forms now support foreign addresses:

  • ULDD/PDD Freddie Mac (Mailing Address section)
  • ULDD/PDD Fannie Mae (Mailing Address section)
  • Closing Disclosure Page 1 (Borrower Information and Seller Information sections)
  • Loan Estimate Page 1 (Applicants section)

ENCW-58658, ENCW-58655, ENCW-58652, ENCW-58648

The Home Counseling Providers form has been updated to recognize if the Borrower’s Current Address is a Foreign address and accordingly populate the Subject Property Address instead of Current Address to retrieve the Home Counseling Agencies. The logic for populating the Address information in Home Counseling Providers form is as detailed below:

  • When the Foreign Address check box is cleared for the primary borrower’s current address, the current address is populated in Agency Search Criteria borrower address fields.

  • When the Foreign Address check box is selected for the primary borrower’s current address, the subject property address is populated in the Agency Search Criteria borrower address fields.

ENCW-58546

A new Country Look-Up option as been added to the Country field to support gathering of foreign address information. Users can use this Country look-up feature fields to perform partial/full search and select the appropriate country name for an address. This new option is available on the following forms:

  • Closing Disclosure Page 1 (Borrower Information and Seller Information sections)
  • Loan Estimate Page 1 (Applicants section)
  • Statement of Denial (Present Address section)
  • ULDD/PDD Fannie Mae (Mailing Address section)
  • ULDD/PDD Freddie Mac (Mailing Address section)
  • Statement of Denial

To Use the Country Look-Up Option

  1. Open a loan and navigate to one of the supported foreign address fields.

  2. Next to the country field, select the Search icon.

  3. On the Select Country window, enter the country you want to search for. The list is filtered as you type.
  4. Select a country from the list, and then select OK.

ENCW-58752

In order to provide clearer information to Encompass LO Connect users, the following user interface changes have been made:

  • Views now displays LO eSign Required in the Miscellaneous Views section instead of eSign Required.
  • eSign Packages on the Documents page renamed to eSign Packages for LO. This change is for both Desktop/Tablet and Mobile views.

  • In the Desktop/Tablet view, eSign packages now display a list of documents included in the package when users select the Attachment Icon.

ENCW-58897, ENCW-58894

A change has been made to enable users to update the description on a document folder in Encompass LO Connect. Previously this field was a read-only field. Now users can edit the description and the description is saved when the user navigates to another field.

Note: Access to this field is controlled by the Encompass persona settings. If the user doesn't have the Edit Document Details eFolder permission, the user will not be able to edit the description.

ENCW-58731

A change has been made to the order information displayed on the Services page in Encompass LO Connect. Previously, when an order had been placed for a service, the borrower's name displayed, indicated who the order was placed for, or the method bu which the order was placed. This has been changed, and now the name of the vendor that the order was placed with displays instead. This change enables the user to quickly identify the vender that the order was placed with.

ASO-8267

Fixed Issues

Why we made these updates: The following issues were fixed to improve usability and to help ensure Encompass LO Connect is operating as expected. The issues that are chosen to be fixed are based on the severity of their impact to clients and client feedback.

An issue was discovered where users were unable to use EPPS to search for available loan programs. When a user tried to access EPPS, the user was required to enter new credentials as there was a set of predefined credentials populated. When the user changed credentials and attempted to log in they received an error that stated the following:

Mapped EPPS user is different than the login EPPS user.

This issue has been resolved, and now users can sign in and search for available programs as expected.

ASO-8226

 

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