Updates to Features and Enhancements for 20.1 June Service Pack

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Automated Service Ordering and One-Click Ordering Support Added for Underwriting

This update introduces the initial release of the Automated and One-Click Service Ordering options for Fannie Mae Desktop Underwriting (DU) and Freddie Mac Loan Product Advisor (LPA). Future releases will include enhancements such as detailed error messages, visibility into Partner required fields that need to be completed, additional partners and services, as well as some design changes and other features.

Note: These features are not available to users by default. If you are interested in enabling these features in LO Connect, please contact your Ellie Mae Relationship Manager. We will then schedule the activation for you in your test environment as part of the recommended process for preparing to use this in your production environment.

Automated Service Ordering Support has been added for Fannie Mae DU and Freddie Mac LPA. Administrators can now define conditions which trigger an automated service ordering attempt for loans that meet the criteria. Administrators can configure the conditions using syntax built on top of the Visual Basic .NET programming language in the same way that business rules are defined. Administrators can also define additional required fields before the automated order can take place.

In addition to this, LO Connect also verifies that the minimum data that the service provider requires for a successful order is present before placing an automated order to prevent unsuccessful automated orders.

To Add a New Automated Service Order Setup

  1. From the Encompass Admin Portal, select Company/User Setup.
  1. Select Services Management.
  2. Expand the Underwriting section to view the new Automated Ordering section. Under Automated Ordering, select Add.
  3. On the Add New Automated Setup window, select the provider in the Provider field, and then select Create.
  4. On the Add Order Options page, enter a Service Setup Name and Service Setup Description.
  5. In the Automated Readiness Conditions section, Define the conditions that, when met, enable the service order to take place.
  6. To ensure that the syntax doesn't result in an error, select Validate to check your automated readiness conditions.

    • Note: A message displays on a successful or failed validation. If the validation fails, the error message indicates where the error occurred.

      Example:

  7. In the Additional Required Fields section, enter any Encompass field IDs that are required before ordering.
  8. To add additional fields, select +Add Another.

  9. In the Authorized Users section, select the Search icon to search for specific users.

    • Note: The administrator can select individual users, or they can add an entire organization.
  10. In the Search field ID, name, etc. field, enter the search criteria and then press Enter.
  11. Select the blue Arrow to move a user to the Added Users section.

  12. To activate the rule, select Activate located in the top right corner.

  13. Select Save.

To Add New Automated Service Order Credentials

Credentials for Automated and One-Click ordering must be configured before ordering can take place.

  1. From the Encompass Admin Portal, select Company/User Setup.
  2. Select Services Management.
  3. Expand the Underwriting section to view the new Automated Ordering section. Select Credentials.
  4. To Add new credentials, select Add.
  5. Enter the credentials for the Automated order.
  6. When you are done, select Save.

One-Click Ordering Setup

In addition to the Automated Service Ordering options, a new One-Click Ordering option has been added for Fannie Mae's DU and Freddie Mac's LPA. Administrators can now define conditions which indicates when a loan is ready for one-click ordering. Administrators can configure the conditions using syntax built on top of the Visual Basic .NET programming language in the same way that business rules are defined. Administrators can also require that specific fields contain data before the loan is considered to be ready for one-click ordering.

In addition to this, LO Connect also verifies that the minimum data that the service provider requires for a successful order is present before placing a one-click order can be placed.

To Add a New One-Click Order Setup

  1. From the Encompass Admin Portal, select Company/User Setup.
  1. Select Services Management.
  2. Expand the Underwriting section to view the new One-Click Ordering section. Under One-Click Ordering, select Add.
  3. On the Add New One-click Setup window, select the provider in the Provider field, and then select Create.
  4. On the Add Order Options page, enter a Service Setup Name and Service Setup Description.
  5. In the One-Click Readiness Conditions section, Define the conditions that, when met, will enable the user to place the service order.
  6. To ensure that the syntax doesn't result in an error, select Validate to check your automated readiness conditions.

    • Note: A message displays on a successful or failed validation. If the validation fails, the error message indicates where the error occurred.

      Example:

  7. In the Additional Required Fields section, enter any Encompass field IDs that are required before ordering.
  8. To add additional fields, select +Add Another.

  9. To activate the rule, select Activate in the top right corner.

  10. Select Save.

Credit Credentials

A credit report must already be ordered for a loan in order for Automated Service Ordering and One-Click Ordering to work. Credentials must be set up in advance so that the automated service order process can successfully re-issue the report.

To Add Credit Credentials

Credentials for Automated and One-Click ordering must be configured before ordering can take place.

  1. From the Encompass Admin Portal, select Company/User Setup.
  2. Select Services Management.
  3. Expand the Credit section, and then select Credentials.
  4. To add new credentials, select Add.
  5. On the Select Provider window, select the credit provider and then select Next.
  6. On the provider credentials pace, select Add.
  7. Enter the user name in the Username field and the password in the Password field, and then select Save.

Things to Consider:

  • Automated Underwriting orders are only attempted once per loan file. One-Click or manual ordering options should be configured to enable users to order more than once.
  • Automated and One-Click configurations are evaluated from top to bottom when multiple configurations are active. The system evaluates the order options from the top configuration and then moves to the next configuration in the list until a criteria match is made. To adjust the order of your configurations, select the Move icon and drag the option to where you would like it to be.
ENCW-46706

Automated Service Ordering and One-Click Ordering for Users

Once the administrator has configured the settings for Automated Service ordering and activated at least one Automated Service ordering option, the users now have access to the Exception Inbox. With Automated Service Ordering, the user won't have to do anything to initiate the AUS order attempt. If the order fails, the user receives a notification in the Exception Inbox which is viewable from the pipeline. From the Exception Inbox, users can view details about the loan, including some details on why the order failed. Users can see when the exception occurred, the transaction ID, who the loan is assigned to, and more.

To Use the Exception Inbox

  1. From the LO Connect Pipeline, select the Exception Inbox icon. The Exception Inbox displays on the right side of the Pipeline.

  1. Select an exception to expand the view and see additional details.

  2. Select the exception again to view further information about the exception. The Exception Inbox page displays.

  3. To mark the exception as completed, select the Menu and the select Mark as Complete.

  4. To view the Services Landing Page for the loan with the exception, select the Menu and then select View in Services. Alternatively, users can select the View in Services button on the Exception Details page.

  5. To add comments to the exception, enter the comments in the comment field and then select Add Comment.

    Note: The comments feature will be removed in a future release.

  6. To mark the exception as complete from the exception inbox page, select Mark as Complete.

Exceptions are also viewable from the affected loan file as well. When users open a loan with and exception, they now see exceptions represented on the Alerts & Messages tab. Exceptions are indicated by an orange counter, while alerts are represented by a red counter and messages are represented by a green counter. Select the exception to view the exception details.

Note: At this time, only the Loan Officer on the loan file is able to see the exceptions in the Exception Inbox from the Pipeline. All users with access to the loan file can see the exceptions when viewing a loan file where an exception is present.

Note: For this initial release, only an error message of "AUS order fulfillment failed" is presented when there is an exception. This will be updated in a future release to provide a more helpful message to the user.

ENCW-41825

Once the administrator has configured the settings for One-Click ordering, users are able to order AUS findings quickly. In order for the One-Click option to work, a credit report must be ordered in advance.

To Use One-Click Ordering

  1. From a loan in Encompass LO Connect, Select Services to open the Services landing page.

  1. In the Underwriting section, select Order.

  2. A new Order Underwriting Services window displays. To place a One-Click order, select Submit Order.

    Note:If you are also set up with Manual Order options, you can select PLACE A MANUAL ORDER to proceed with a manual order.

  3. The One-Click order is placed and the Underwriting card is updated with a "Completed" status.

Note: If a user has One-Click configurations for both DU and LPA and the loan doesn't meet the minimum requirements for the vendors order process, the user will see an error that states "This feature has not been enabled for you. Please see your administrator." This is most likely an indication that the loan did not pass the pre-validation requirements to submit a loan to DU or LPA. This is only an issue if users are only enabled for One-Click. This user experience will be enhanced in a future release.

ENCW-46706

Features and Enhancements

A new leads tab has been added to the Encompass Admin Portal. At this time, selecting the Leads tab brings the users back to the Encompass Admin Portal. This tab is a place holder for a future enhancement and does not have any functionality.

 

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